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  • Online & Mobile Privacy Notice

  • Who we are

    SVB Financial Group provides diversified financial services to emerging, growth and established technology companies and to the life science, cleantech, venture capital, private equity and premium wine markets. SVB Financial Group's businesses and divisions include Silicon Valley Bank, SVB Capital, SVB Analytics, SVB Private Bank a division of Silicon Valley Bank, SVB Wealth Advisory, Inc. and other affiliated organizations.

    This Online and Mobile Privacy Notice "Notice" applies to your interaction with SVB Financial Group or any of its subsidiaries (collectively, "SVB," "we," "us," "our"), at any online or mobile site or application that we own and control (collectively, "Site"). Additional terms and conditions may apply to certain parts of the Site.

    SVB is headquartered in Santa Clara, California, USA. SVB serves clients around the world through its offices in the United States, and international branches or subsidiaries in the UK, Israel, India and China.

    For our US Private Bank and Wealth Advisory Privacy Notice click here.
    For US individual customers the Privacy Notice can be found here.

    Agreement to Notice

    By using this Site or interacting with SVB you consent to this Notice, including your consent to our use and disclosure of information about you in the manner described in this Notice.

    What information do we collect from you?

    The types of personal information we collect depend on the services you request. You may be a client, prospective client, job seeker, or someone wanting to learn more about SVB. The personal information collected would depend on the situation and could include, but is not limited to, your name, address, government identification information, phone number, email address, account balances, transaction histories, assets, and credit history.

    We collect information about the domain and host from which you access the Internet; your computer’s Internet address; the browser and operating system software you use; the date and time you access our Site and the Internet address of the site from which you linked to our Site when you visit us. Additionally if you are accessing our Site from a portable device such as a smartphone we may request location information to enable various features such as deposit availability and fraud protection measures.

    If using SVB’s mobile application additional information may be collected from you including; unique device identifiers for your mobile device, your screen resolution and other device settings, information about your location, and analytical information about how you use your mobile device. We may ask your permission before collecting certain information (such as precise geo-location information) through SVB’s Mobile Application.

    Please note, information we collect may be transferred, stored or processed on computers located in various countries outside the EEA, including the United States.

    How do we collect your information?

    We collect information from you or about you when you provide the information to us directly during your interactions with us. For example we may collect your information when you request information, product or services from us, register on the Site, respond to surveys or contact customer support. We may also collect information about you when you interact with us via social media such as Twitter® and from a variety of third party sources such as government agencies, consumer reporting agencies and other suppliers or public information, in order to verify and enhance any of the information received or collected, to effect, administer and enforce the products and services we provide you and maintain the accuracy of our records. We may combine this information with personal and other information we have collected about you under this Notice.

    Additionally, we use tracking technologies such as cookies and web beacons to help us measure the effectiveness of our Sites, how visitors use them and to help keep your transactions secure as you bank online with us. Cookies are small text files downloaded and stored by your browser when you visit a web site. Accepting a cookie does not provide us access to your computer. The type of information we collect using cookies includes pages visited on our sites, and whether you are a new or a returning visitor.

    You may disable the use of cookies on our websites, however, please note that some services and functionalities may not work properly. For more information on cookies and how to manage them, see the Electronic Privacy Information Center’s cookie page at www.epic.org/privacy/internet/cookies/.

    For more information on how SVB uses cookies visit our cookie information page here.

    Third Party Ad Networks. SVB may work with third party ad networks to provide targeted ads on our own Site or third party sites. For example, we use third party network advertisers such as The Trade Desk (opt out and information available here) to serve advertisements on our own Site, third-party websites or other media (e.g., social media platforms). This enables us and these third parties to target advertisements to you for products and services in which you might be interested. Third-party ad network providers, advertisers, sponsors and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. These third-party cookies and other technologies are governed by each third party’s specific privacy policy, not this one. We may provide these third-party advertisers with information about your activities on our Site.

    For information about the third parties we work with for advertising and analytics purposes and the choices you may have, please see our cookie information page here.

    Do-Not-Track. Currently, our systems do not recognize browser "do-not-track" requests. You may, however, disable certain tracking (e.g., by disabling cookies); you also may opt-out of targeted advertising by following the instructions in the Third Party Ad Network section.

    If you submit any personal information relating to other people to us or to our service providers in connection with our products and services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Notice.

    How do we use your information?

    We use your personal information in various ways including for the following purposes:

    • To provide you with or evaluate your eligibility for products and services that your request;
    • To perform ordinary business operations (e.g. opening and maintaining your account or processing your transactions against those accounts);
    • To develop, evaluate, and improve our products and services;
    • To perform data analytics;
    • To comply with legal obligations, including those intended to prevent money laundering;
    • To effect risk control;
    • To effect anti-fraud and information security measures;
    • To enhance the customer experience (e.g. to allow you to change web pages without having to re-enter your password and to store your preferences and other information);
    • To track activity on our Site;
    • To improve the operation of the web site and the running of our business; and
    • To market our other services to you.

    We may also use data that we collect on an aggregate or anonymous basis (such that it does not identify any individual customers) for various business purposes, where permissible under applicable laws and regulations.

    With whom will your information be shared?

    Your personal information is shared with our affiliated businesses for the purposes of providing our services to you. In some cases we may share your information to respond to court orders and legal investigations or report to credit bureaus.

    In order to serve you, we may share your information with other companies, including vendors and contractors. Their use of information is limited to the purposes for which we can use your information, and subject to agreements that require them to keep your information confidential. Our vendors provide assurance that they take reasonable steps to safeguard the data they hold on our behalf, although data security cannot be guaranteed.

    Your anonymous information, collected using cookies and web beacons, is shared with a third-party analytics company to provide us with information about how visitors use our sites. We use this information to help us learn things like what pages are most attractive to our visitors, what products our clients are interested in, and what kinds of offers they like to see.

    We do not share your personal information with non-affiliated third parties so they can market to you without your consent. Additionally, we do not share your personal information with our affiliates for marketing purposes, except that SVB Private Bank and Wealth Advisory, Inc. will reciprocally share information about customers for purposes of cross-marketing. Should these marketing practices change, we will seek your consent before sharing your personal information and provide a means for you to opt out of certain information sharing, where applicable. We will also update our privacy policies and notify you of the change.

    You may request to see and make changes to your personal data

    You can sign into your SVB online account to see and edit personally identifiable information we have stored, such as your name, email, address or phone number. You can also contact us using the methods listed at the end of this Notice to request to see additional personal information we may have collected that pertains to you.

    We keep personal data until you delete it

    We remove personal information (such as your name, address, email address or phone number) and other information associated with your SVB online account promptly after you cancel your SVB online accounts. Financial transaction histories may be kept longer as warranted by law or regulation. We may retain other data indefinitely or otherwise, at all times in accordance with applicable law.

    We take steps to protect personal information

    We take reasonable steps to secure your personal information against unauthorized access, modification or disclosure. These may include encryption of data from pages where payments are made or other sensitive data is transmitted. Keep in mind, however, that no security or encryption method can ensure complete protection from hackers or human error.

    Links to non-SVB Financial Group sites

    We are not responsible for information collection practices of non-SVB Financial Group links you click on from our Site. These third parties may have very different privacy policies and we encourage you to review their practices before providing them with any personally identifiable information.

    Social Media Platforms

    We may interact with registered users of various social media platforms including, but not limited to, Facebook®, LinkedIn® and Twitter®. Any content you post to such social media platforms, such as pictures, information, opinions, or any personal information that you make available to users on these social platforms, is subject to the terms of use and privacy policies of those respective platforms. We recommend that you review them to better understand your rights and obligations with regard to such content.

    Special situations may require disclosure of your data

    We also may make identifiable and anonymous information available to third parties in these limited circumstances: (1) with your express consent, (2) when we have a good faith belief it is required by law, (3) where permitted by applicable law, when we have a good faith belief it is necessary to protect our rights or property, or (4) to any successor in a merger, acquisition or bankruptcy. We will attempt to notify you in any such case, to the extent permitted by law to do so.

    Children’s privacy

    From our web pages, we do not knowingly collect personal information from individuals under the age of 13 without obtaining verifiable consent from their parents.

    For more information about the Children’s Online Privacy Protection Act (COPPA), visit the FTC website: www.ftc.gov.

    You May Ask Privacy Questions

    If you have any questions or concerns about our privacy policies, please contact us:

    By email: privacy@svb.com

     

    For U.S. Clients:  

    By phone:
    +1 (800) 774-7390 (U.S.)

    By postal mail:
    SVB Financial Group
    Security Office – Data Privacy
    3003 Tasman Drive
    Santa Clara, CA 95054

     

     

    For UK Clients:  

    By phone:
    +44 207 367 7800

    By postal mail:
    Data Protection Officer
    Silicon Valley Bank
    Alphabeta
    14-18 Finsbury Square
    London
    EC2A 1BR

     

    We update our privacy notices periodically

    This Notice was last updated on December 2, 2016. Our Notice may change from time to time. If we make any material changes to our Notice, we will place a prominent notice on our website or application. If the change materially affects registered users, we may also send a notice to you by email, push notification or text.


    Disclosure Statements

    © SVB Financial Group · Member Federal Reserve System · Member FDIC · Member Nasdaq: SIVB

    Silicon Valley Bank is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK under No. FC029579. Silicon Valley Bank is authorised and regulated by the California Department of Business Oversight and the United States Federal Reserve Bank; authorised by the Prudential Regulation Authority with number 577295; and subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request. Silicon Valley Bank is a subsidiary of SVB Financial Group, a Delaware corporation and is an affiliate of SVB Financial Group UK Limited. SVB Financial Group UK Ltd is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK under No. 5572575 and is authorised and regulated by the Financial Conduct Authority, with reference number 446159. SVB Financial Group and its subsidiary Silicon Valley Bank are members of the Federal Reserve System and Silicon Valley Bank is a member of the FDIC.

    FSCS Icon Silicon Valley Bank is covered by the  Financial Services Compensation Scheme and by the  Financial Ombudsman Service. In relation to the Financial Services Compensation Scheme, please ensure that you review the important information on  depositor preference that affects clients of Silicon Valley Bank in the UK.

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