Help for Homeowners

At SVB, nothing is more important than the health and well-being of our clients. We understand the significant impact and financial hardship that unanticipated events can cause.

The following information is provided in accordance with California Civil Code Section 2923.5(g)(1).

If you cannot afford your monthly mortgage payments and wish to avoid foreclosure, you may be eligible for a loan restructure or modification. We determine eligibility for loan modifications on a case-by-case basis. Among other things, we will consider the value of your property and your ability (based on your current income) to make monthly mortgage payments in accordance with any modification. You may also qualify to refinance your current loan with us.

At Silicon Valley Bank, we understand that many factors can contribute to a financial hardship. We offer the following options for mortgage clients requiring financial assistance:
  • Loan Modification – for qualifying clients who wish to remain in their primary residence, the Bank may modify the terms of your original loan. The Bank uses some combination of the following to achieve a reasonable modified loan payment:
    • capitalizing any outstanding interest
    • lowering the interest rate
    • deferment of loan payment
  • Short Sale – for qualifying clients who do not wish to remain in their homes, a short sale allows for the sale of a home where proceeds are less than the total amount owed on the loan.
  • Deed-in-Lieu – for qualifying clients who are unable to sell the home due to extenuating circumstances, a deed-in-lieu of foreclosure enables the client to convey all interest in the property to the Bank.
If you are interested in exploring any of the options listed above, you will need to provide us with certain financial information, including the following: your most recent paystub, list of current monthly expenses, your most recent tax return, bank statements, and a current valuation of your property, if available (such as an appraisal).

To get started, please contact a Silicon Valley Bank Advisory Services Colleague:
  1. Call us at 855-211-7781 (Mon-Fri 9 A.M. to 5 P.M ET);
  2. Email us at or
  3. Write us at:

    Foreclosure Prevention Department
    Silicon Valley Bank
    53 State St., 28th Floor
    Boston, MA 02109
Simply follow the links provided.
  1. A letter of instruction from SVB
  2. Borrower Financial Statement Worksheet
  3. Foreclosure Prevention Escalation Procedure
Please gather the appropriate financial documents as detailed within the letter above and complete the Borrower Financial Statement Worksheet, and mail to:

Silicon Valley Bank; Advisory Services; Attn: Roger Preston: 53 State St., 28th Floor; Boston, MA 02109.

If you have questions or need further assistance, additional resources for homeowners can be found at, or by calling the U.S. Department of Housing and Urban Development (HUD) at 800.569.4287.

Silicon Valley bank is an Equal Housing Lender. All loans are subject to credit approval.