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Are you an innovation company or investor seeking banking services to help you move bold ideas forward, fast?

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Existing SVB clients

Get quick answers from our support page.

For help with commercial cards
1.866.553.3481
cardservices@svb.com

For other questions contact Client Service:

1.800.774.7390
clientservice@svb.com

Find a location

Technical or site issue?

Client
Service & Support

Services for Clients

Online Banking Services / Help Desk

North America
clientservice@svb.com
1.800.774.7390 | 1.408.654.4636
5:00 a.m. – 5:30 p.m. Pacific Time
(Monday - Friday)

United Kingdom
ukclientservice@svb.com
0800.023.1441 (toll free within the UK) | +44.207.367.7881
8:00 a.m. – 1:30 a.m UK time

Audit Requests

Audit Confirmation Requests
www.confirmation.com

Commercial Cards

Cards Issued in North America

Lost or Stolen Cards
1.844.274.0771
001.408.654.1039 International

Card Services
1.866.553.3481
1.866.940.5920 (Elite Card)
001.408.654.1039 International  
cardservices@svb.com

Cards Issued in United Kingdom

Lost, stolen, fraud, and general enquiries
0800.023.1062 from within the UK
+44.0.207.367.7852 from overseas

Current Day Information Reporting

See Current-day Information Reporting on SVB Online Banking

• Check print: 8:00 p.m. Pacific Time
• Check to ACH: 7:00 p.m. Pacific Time  for next day check print/ACH
• Virtual card numbers: Real-time processing

Wire Transfer Instructions

Obtain Credit Reference for SVB Clients

Obtain credit reference for SVB clients
Fax 1.408.654.6234
CreditRatings@svb.com
Confirmation.com

Please note: Starting April 1, 2018 - all credit reference requests will be fulfilled through confirmation.com. Fax and email requests will no longer be accepted.

SVB Investments

SVB Cash Sweep
1.800.774.7390 | 408.654.4636
clientservice@svb.com

SVB Repo
1.800.303.7371 | 1.408.654.7367
cmgrepo@svb.com

SVB Asset Management
1.866.719.9117
sampagroup@svb.com

Transaction Cutoff Times

Find the cutoff times for incoming and outgoing wires, payments, investment and internal transfers, and other activities.

Holiday Schedule

SVB Holiday Schedule
– U.S. (Federal) and U.K. (Bank of England) holiday schedule

Foreign Exchange Trading Hours

SVB Financial Group Business Units

Silicon Valley Bank
3005 Tasman Drive
Santa Clara, CA 95054

SVB Analytics
505 Howard Street, 3rd Floor
San Francisco, CA 94105

SVB Asset Management
505 Howard Street, 3rd Floor
San Francisco, CA 94105

SVB Capital
2400 Hanover St.
Palo Alto, CA 94304

SVB Private Bank
2770 Sand Hill Rd.
Menlo Park, CA 94025

Private Bank Help

Email: privatebank@svb.com
U.S. Domestic: 1.866.238.0872
International: 011.650.926.0499

Contact your relationship manager

Foreign Currency Information

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