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PARTNERING WITH INNOVATORS


From Buzzfeed to Etsy, SVB NYC has a proud history of working with some of the world's most disruptive companies. Learn what happens when vision and passion collide – and innovation is born.

Spotlight
Glen Coates
Handshake

Glen Coates
Founder & CEO – Handshake

Some founders are so inspiring you taste the Kool-Aid in the air. Glen Coates, founder and CEO of Handshake, is a straight-shooting leader who roots his decisions in quantifiable logic, but isn’t so glued to his own system to let it get in the way of his company’s and team’s success.

We recently hosted a breakfast in New York to hear more about Glen’s hiring and management mantra: "We Only Hire’em If We Love’em." Don’t mistake this for a trite cliché; it’s worked wonders for the team at his enterprise SaaS startup. After recently closing on a $14MM Series B, Glen can still count on one hand the number of people he’s lost since founding the company in 2010 (it’s three).

Here are Glen’s tips for what you can do today to improve your hiring and management skills.

Hiring a Top Team

Define a Framework for the Open Position

  • What’s the mission of the role?
  • What are the key criteria to measure success?
  • What are the competencies you need in this hire — and what questions will help you evaluate the candidate?

The more concretely you can measure your needs, the easier it is to spot fit in interviews, score candidates accurately, and evaluate what success looks like down the road.

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