PRIVACY NOTICE

LAST UPDATED: April 11, 2021

SVB Financial Group's businesses and divisions include Silicon Valley Bank, SVB Capital, SVB Private Bank a division of Silicon Valley Bank, SVB Investment Services Inc., and other affiliated organizations. SVB Financial Group and its subsidiaries (collectively, "SVB," "we," or "us") want you to be familiar with how we collect, use, and disclose data. When we refer to SVB in this Privacy Notice, we are referring to the company in the SVB Financial Group with which you interact.

TABLE OF CONTENTS

  1. SCOPE AND APPLICATION

    This section sets out the applicability of this Privacy Notice and provides links to other applicable notices.

  2. THE DATA WE COLLECT ABOUT YOU

    This section describes the type of data we collect about you.

  3. HOW WE COLLECT YOUR PERSONAL DATA

    This section describes how we collect the Personal Data.

  4. HOW WE USE YOUR PERSONAL DATA

    This section describes how we use your Personal Data.

  5. HOW WE DISCLOSE YOUR PERSONAL DATA

    This section explains how we disclose your Personal Data.

  6. SECURITY

    This section describes the measures we have in place to protect your Personal Data.

  7. YOUR RIGHTS AND CHOICES

    This section describes the choices and individual rights that you may have with respect to your Personal Data.

  8. RETENTION PERIOD

    This section addresses the measures we have in place for retaining Personal Data.

  9. THIRD-PARTY SERVICES

    This section explains that we are not responsible for the information use, disclosure, security, and other practices of third parties.

  10. USE OF THE SERVICES BY MINORS

    This section explains that our services are not directed to individuals under the age of sixteen (16).

  11. JURISDICTION AND CROSS-BORDER TRANSFER

    This section addresses where Personal Data may be processed, and it identifies the measures in place for our transfer of Personal Data outside of the EEA and the UK.

  12. UPDATES TO THIS PRIVACY NOTICE

    This section explains that we may update this Privacy Notice from time to time and directs our users to the "Last Updated" legend above to learn when the notice was last updated.

  13. CONTACT US

    This section includes our contact details.

 

1. SCOPE AND APPLICATION

This Privacy Notice describes our practices in connection with data that we collect through:

  • Websites operated by us from which you are accessing this Privacy Notice;
  • Software applications made available by us for use on computers and mobile devices ("apps");
  • Our social media pages;
  • Email messages that we send to you that link to this Privacy Notice; and
  • If you are outside the U.S., communications and interactions we have with you.

If you are a client of SVB Investment Services Inc. or our U.S. Private Bank, please click here for an additional privacy notice applicable to you. If you are a client of SVB Wealth LLC, please click here for an additional privacy notice applicable to you. If you are a client of the legacy Boston Private Bank, please click here for an additional privacy notice applicable to you. If you are a U.S. individual SVB Capital client or investor, please click here for an additional privacy notice applicable to you.

If you are a California resident with whom we interact in a consumer context but who are not yet our client, such as prospective clients, including those who use our consumer-focused online properties, or if you are a California resident and a past, current, or prospective employee of SVB Financial Group or an emergency contact or beneficiary of any such employee, click here for the SVB California Consumer Privacy Act (CCPA) Notice. If you are a California resident who is also a client, other privacy notices will be made available to you or mailed to you.

2. THE DATA WE COLLECT ABOUT YOU

"Personal Data" is data that identifies you as an individual or relates to you as an identifiable individual. We may collect the following kinds of Personal Data about you:

  • Identity Data, including name, username or similar identifier, date of birth, gender, marital status, and title.
  • Contact Data, including postal address, email address, and telephone numbers.
  • Financial Data, including bank account and payment card details.
  • Identification Data, such as Social Security number, driver's license or passport numbers.
  • Transaction Data, including details about payments to and from your bank accounts and other details of products and services you have purchased from us.
  • Device Data, including your Internet Protocol (IP) address, your login data, the domain and host from which you access the Internet, the date and time you access our online properties, browser and operating system data and the Internet address of the site from which you linked to our website.
  • Profile Data, including your username and password and your transactions, interests, communications and other preferences, feedback, and survey responses.
  • Usage Data, including data about how you use our websites and apps, products, and services.
  • Biometric data, including fingerprints, voice recordings or keystroke patterns.
  • Derived device geolocation information, such as approximate geographic location inferred from an IP address.
  • Marketing and Communications Data, including correspondence and other communications for the purposes of providing client support and your communication preferences.

We may change your data in a way that makes it unrecognizable as your Personal Data, and it will no longer be considered Personal Data. To the extent that the data we collect is not considered Personal Data under applicable law, we may use and disclose it for other purposes.

Please do not send us any sensitive Personal Data if you are not a client. This includes Social Security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership.

If you disclose any Personal Data relating to other people (such as our clients' beneficial owners) to us, you represent that you have the authority to do so and to permit us to use the data in accordance with this Privacy Notice.

3. HOW WE COLLECT YOUR PERSONAL DATA

We collect Personal Data when you choose to provide it to us, such as when you apply to open an account with us and receive banking or other services for personal, family, or household purposes or on behalf of your employer. We also collect Personal Data when you sign up to use our services or receive our publications; request marketing material to be sent to you; complete a survey or questionnaire; contact customer service or otherwise communicate with us; or provide us with feedback.

We also collect certain Personal Data automatically from your interactions with our online properties, including:

  • Through your browser or device. Certain data is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type, screen resolution, operating system name and version, device manufacturer and model, language, Internet Protocol (IP) address, and browser type and version. We use this data to ensure that our online services function properly. We may also derive your approximate location from your IP address.
  • Through your use of our apps. When you download and use one of our apps, we may track and collect app usage data, such as the date and time the app on your device accesses our servers, in order to ensure that the app functions properly and to understand how it is used.
  • Through the use of cookies and similar tracking technologies. If you interact with us online, you may encounter cookies. There will be a cookie notice you can read to learn how we use cookies and similar tracking technologies on our digital properties, including for analytics and advertising purposes. We do not currently respond to browser do-not-track signals.
  • Physical Location. We may collect the physical location of your device by, for example, using satellite, cell phone tower, or Wi-Fi signals, for fraud prevention and in order to provide you with personalized location-based services and content. You may be able to manage the collection settings of your device's location.

In addition, we receive your Personal Data from other sources, such as third parties and publicly available sources, including, for example, social media platforms, publicly available databases, government agencies, credit reference and financial crime prevention agencies, consumer reporting agencies, specialist data and research companies, and event or joint marketing partners.

4. HOW WE USE YOUR PERSONAL DATA

  1. For Individuals outside the European Economic Area ("EEA")

    We use Personal Data for the following purposes:

    • Providing our products and services or fulfilling your requests.
      • To communicate with you, to share important notices or advertising;
      • To evaluate your or your employer's eligibility for products and services;
      • To provide you or your employer with products and services, including opening and maintaining your account; managing payments, fees, and charges; collecting amounts owed to us; processing your transactions; and providing you with related customer service;
      • To respond to your questions and fulfill your requests and otherwise manage our relationship with you or your employer;
      • To send administrative information to you, such as changes to our terms, conditions, and policies.
    • Providing you with our newsletter or other marketing materials.
      • To send you marketing related emails, with information about our services, products, and other SVB news. If you do not want to receive marketing materials, you may opt out of those marketing communications at any time by following the opt-out instructions contained in the marketing messages or by contacting us.
    • Analyzing Personal Data for providing personalized content and improving services.
      • To analyze or predict users' preferences in order to improve our online services;
      • To better understand your interests and preferences, so that we can personalize our interactions with you and provide you with content, information, and offers that we believe will be relevant and interesting to you.
    • Accomplishing our business purposes.
      • For data analysis, including to improve the efficiency of our digital services;
      • For audits, to verify that our internal processes function as intended;
      • To address legal, regulatory, or contractual requirements, including requirements intended to prevent money laundering;
      • To control risk of fraud and for security monitoring purposes, such as to detect and prevent cyberattacks or attempts to commit identity theft or other fraud;
      • For enhancing, improving, maintaining, or modifying our products and services, as well as undertaking quality and safety assurance measures;
      • For identifying and understanding usage trends;
      • For determining the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our existing and prospective clients;
      • For troubleshooting, testing, system maintenance and reporting

     

  2. For Individuals in the EEA and Individuals with SVB Cayman Island Funds

    Most commonly, we will use your Personal Data in the following circumstances:

    • Where we need to perform the contract we are about to enter into or have entered into with you.
    • Where we need to comply with a legal or regulatory obligation.
    • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

    Generally, we do not rely on consent as a legal basis for processing your Personal Data. However, in relation to sending direct marketing communications to you, we may rely on legitimate interests or consent. If you do not want to receive marketing materials, you may opt out of those marketing communications at any time by following the opt-out instructions contained in the marketing messages or by contacting us.

    We have set out in the table below a description of the ways we use your Personal Data and which of the legal bases we rely on to do so. We have also identified our legitimate interests, where appropriate.

    We may process your Personal Data on more than one lawful ground, depending on the specific purpose for which we are using your data. Please contact us if you would like details about the specific legal basis on which we rely, if more than one is set out in the table below.

5. HOW WE DISCLOSE YOUR PERSONAL DATA

We disclose Personal Data:

  • To third party organizations and public bodies, including law enforcement agencies, to prevent and detect fraud.
  • To our affiliated and third party service providers, to facilitate services they provide to us in connection with the uses described in Section 4.
    • Our affiliated service providers within the SVB Financial Group and third-party service providers are based in the U.S., U.K., Canada, Germany, Israel, China, Hong Kong, India, Ireland, Denmark, Sweden and the Cayman Islands, and they may provide information technology, system administration, and other services to us.
    • Our service providers may also provide such services as website hosting, data analysis, customer service, email delivery, and auditing.
  • To our affiliates, to permit them to send you marketing communications.
    • For a list of the affiliates with which we share Personal Data, along with the locations of those affiliates, please contact us.

We also use and disclose your Personal Data as necessary or appropriate, in particular when we have a legal obligation or legitimate interest to do so:

  • To comply with applicable law and regulations.
    • These may include laws outside your country of residence.
  • To cooperate with law enforcement and government authorities.
    • To respond to a request or to provide information when we believe necessary or appropriate.
  • For other legal reasons.
    • To enforce our terms and conditions or other agreements with our users and customers; and
    • To protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
  • In connection with a sale or business transaction.
    • We have a legitimate interest in disclosing or transferring your Personal Data to a third party in connection with a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings). After the transfer is complete, if all or part of our assets are sold, then your Personal Data may be transferred to the new owner so services can continue to operate.

6. SECURITY

We use reasonable organizational, technical, and administrative measures to protect Personal Data within our organization. Unfortunately, no data transmission or storage system can be guaranteed secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the "Contact Us" section below.

7. YOUR RIGHTS AND CHOICES

You may opt out from receiving marketing emails from us by following the instructions contained in each email, or visit our Preference Center at. Even if you opt out of marketing emails from us, we will continue to send you important administrative messages. You may opt out of receiving push notifications from us through the settings of your device.

Depending on your jurisdiction and our relationship with you, you may have certain privacy rights that you can exercise. These rights include the right to request to access, correct, modify, update, restrict processing, revoke consent, or delete Personal Data, to object to or opt out of the processing of Personal Data, or to receive a copy of your Personal Data for purposes of transmitting it to another company. To exercise these rights, you can contact us in accordance with the "Contact Us" section below or click here. We will respond to your request consistent with applicable law.

If you are a California resident, please see the CCPA Notice link in Section 1 or to exercise your privacy rights, you can click here.

You may make a privacy complaint with our DPO or with an EEA of UK data protection authority for your country or region where you have your residence or place of work or where an alleged infringement of applicable data protection law has occurred. A list of EEA data protection authorities is available at https://edpb.europa.eu/about-edpb/board/members_en. Information regarding the UK data protection authority is available here: https://ico.org.uk/. In the Cayman Islands, you can submit a complaint to the Ombudsman. For more information, see the Cayman Islands privacy regulator site: https://ombudsman.ky/data-protection. We would, however, appreciate the chance to address your concerns before you approach a data protection authority, so please contact us first.

8. RETENTION PERIOD

We retain Personal Data for as long as needed or permitted to fulfill the purpose(s) for which it was obtained, including to satisfy any legal, compliance, accounting, or reporting requirements, and consistent with applicable law. We consider the following when determining our retention periods:

  • The length of time we have an ongoing relationship with you and provide our products and services to you (for example, for as long as you have an account with us or continue to use our digital services);
  • Whether there is a legal obligation to which we are subject (for example, to keep records of your transactions for a certain period of time);
  • Whether retention is advisable in light of our legal position, such as in regard to applicable statutes of limitations, litigation, or regulatory investigations;
  • Our records retention schedule tiers

9. THIRD-PARTY SERVICES

This Privacy Notice does not address the privacy, data, or other practices of any third parties, including any third party operating a website or service to which our online services link. The inclusion of a link on our online services does not imply endorsement of the linked site or service by us or our affiliates.

10. USE OF THE SERVICES BY MINORS

Our services are not directed to individuals under the age of sixteen (16), and we do not knowingly collect Personal Data from, or direct any of our products or service to, individuals under age 16.

11. JURISDICTION AND CROSS-BORDER TRANSFER

Your Personal Data may be stored and processed in any country where we have affiliates or in which we engage service providers. You understand that your data will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in those other countries may be entitled to access your Personal Data.

ADDITIONAL INFORMATION REGARDING THE EEA and the UK: Some non-EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these “specified” countries is available here.) The UK recognizes the EEA and the specified countries as providing an adequate level of data protection according to UK standards. For transfers from the EEA or the UK to countries not considered adequate by the European Commission or the UK government, as applicable, we have put in place applicable measures where necessary, such as standard contractual clauses to protect your Personal Data. You may obtain a copy of these measures by clicking here.

12. UPDATES TO THIS PRIVACY NOTICE

The "LAST UPDATED" legend at the top of this Privacy Notice indicates when this Privacy Notice was last revised. Any changes will become effective when we post the revised Privacy Notice on our online services.

13. CONTACT US

SVB Financial Group, located at 3003 Tasman Drive, Santa Clara, CA 95054, is the entity responsible for collection, use, processing and disclosure of Personal Data under this Privacy Notice.

If you have questions about this Privacy Notice, please contact us at privacyoffice@svb.com. Because email communications are not always secure, please do not include sensitive data in your emails to us. Options to contact us:


By phone:
+1 (800) 774-7390 (U.S.)

By postal mail:
Chief Privacy Officer
SVB Financial Group
3003 Tasman Drive
Santa Clara, CA 95054

By email:
PrivacyOffice@svb.com


By phone:
+44 207 367 7800

By postal mail:
Data Protection Officer (DPO)
SVB Financial Group
Alphabeta
14-18 Finsbury Square
London EC2A 1BR

By email:
dataprotectionofficer@svb.com

Disclosure Statements

© SVB Financial Group · Member Federal Reserve System · Member FDIC · Member Nasdaq: SIVB

Silicon Valley Bank UK Limited is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK (Company Number 12546585). Silicon Valley Bank UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (Firm Reference Number 543146).

© 2022 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license.

FSCS Icon Silicon Valley Bank is covered by the  Financial Services Compensation Scheme and by the  Financial Ombudsman Service. In relation to the Financial Services Compensation Scheme, please ensure that you review the important information on  depositor preference that affects clients of Silicon Valley Bank in the UK.

Silicon Valley Bank Germany Branch is a branch of Silicon Valley Bank. Silicon Valley Bank, a public corporation with limited liability (Aktiengesellschaft) under the laws of the U.S. federal state of California, with registered office in Santa Clara, California, U.S.A. is registered with the California Secretary of State under No. C1175907, Chief Executive Officer (Vorstand): Gregory W Becker, Chair of the Board of Directors (Aufsichtsratsvorsitzender): Beverly Kay Matthews. Silicon Valley Bank Germany Branch with registered office in Frankfurt am Main is registered with the local court of Frankfurt am Main under No. HRB 112038, Branch Directors (Geschäftsleiter): Phillip Lovett, Dayanara Heisig.