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For help with commercial cards
1.866.553.3481
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Digital Banking Cookie Policy

How we use your information

Like most websites, the svbconnect.com online banking website uses cookies. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. At Silicon Valley Bank we take data protection and people's privacy very seriously and are committed to continuing to comply with data protection laws. Personal data is collected and treated in accordance with our privacy policy.

The type of cookies we use and why

The cookies used on our online banking website are categorized based on the International Chamber of Commerce guide for cookies into the following categories:

For additional information on the cookies that are used generally on SVB.com you can view our general Cookie Policy.


Strictly necessary cookies

Strictly necessary cookies are essential for our online banking website to function, allow you to move around the online banking website and use the basic functionality.

Strictly necessary cookies are used to:

  • Identify authenticated users for accessing secure areas of the site;
  • Maintain a user's session by the server.

This category of cookies can be turned off by changing your browser setting to refuse all cookies if you do not wish to accept them. However, without these cookies, the svbconnect.com online banking website cannot provide services such as creating an account and accessing the online banking website.

Here are examples of cookies that SVB defines as 'Strictly necessary':
Cookie Supplier Cookie Name Function
SVB PREVENT_DUPLICATE_SUBMIT_TXN_COOKIE_TOKEN Cookie used to prevent duplicate transaction submissions
SVB OnlineSiliconDummy Session Cookie
SVB SVB_OLB_TL_COOKIE Tealeaf Session Cookie
SVB TPP_COOKIE_FLAG Session Cookie
SVB TPP_COOKIE_RQ_QUERY Authentication Cookie


Functionality cookies

Functionality cookies allow us to remember certain selections or preferences you have made in order for us to tailor our online banking website to you.

Functionality cookies collect information about how you use our online banking website such as which pages you visit frequently, how you use our website and if you get error messages from web pages. These cookies don't collect information that identifies you individually. All information these cookies collect is aggregated and therefore anonymous. We use this information to improve how our online banking website works and provide our users with a better experience.

Functionality cookies are used to:

  • Display map information;
  • Remember your preferences for language, currency, user culture, and site information;
  • Track your progress in wizards or for passing data to our website;

Here are examples of cookies that SVB defines as 'Functionality Cookies'
Cookie Supplier Cookie Name Function
SVB splash_svb_business Tracking the Trusteer download
SVB SVB_OLB_COOKIE_POLICY Tracking the SVB Online Banking cookie consent acceptance
Trusteer _tk41040, LSESSIONID, _so41040 Provides an added layer of protection to your SVB Online Banking session



How to control cookie settings

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To get more information on third-party cookies which we use on our online banking website including these third-party privacy policies, how they use cookies, and how to opt out of their services please visit the following links for the associated vendors:

Third-Party Cookie Supplier Additional Information about Cookies
Trusteer Trusteer Privacy Policy
   

If you would like to withdraw your consent to use cookies you can do so at any time by clicking on the following link (however without these cookies, the svbconnect.com website cannot provide services such as creating an account and accessing the online banking website): Withdraw Consent

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