How Technology Can Help Get Everyone on the Right Financial Track


A 2013 FDIC-sponsored survey found that one in 13 U.S. households, or nearly 9.6 million, is "unbanked," meaning there is no bank account. The survey also found that another 25 million households, referred to as the "underbanked," had a bank account but also used alternative financial services. Unbanked and underbanked households tend to have lower incomes and often are paying far-higher-than-market rates for basic financial services and to borrow money, if they can get a personal or business loan at all.

April is National Financial Literacy Month in the U.S. and we believe there are many ways that our technology-focused clients can play an important role in helping unbanked and underbanked individuals, families and small businesses establish and maintain healthy financial habits. In fact, we think that the entire financial ecosystem will benefit from technology-powered solutions that make managing finances easier, faster and more secure for everyone.

As technology has changed how we shop and consume media, so too it is poised to transform the financial services industry. Consider that U.S. consumers have nearly $12 trillion in debt, according to NerdWallet's recent statistics. Already, financial technology startups have proven that they can bring rapid change through technology and disrupt consumer behavior on a large scale.

For example, LendingClub, a peer-to-peer platform which offers small fixed-rate loans to consumers and small businesses, held Silicon Valley's largest IPO in 2014. Using automated software, LendingClub quickly matches up borrowers and lenders. The company's business has grown as consumers seek to refinance existing debt with cheaper interest rates.

What I find compelling about innovations like these is how banking in the digital age has the opportunity to benefit everyone, including people who have been excluded from traditional financial services.

I was honored to be invited by John Hope Bryant to discuss how to leverage the financial services revolution for the benefit of all at Operation HOPE's Annual Global Forum this year in Atlanta. Operation HOPE aims to educate and empower five million American youths with financial literacy and entrepreneurship skills by 2020. I brought along three Silicon Valley Bank startup clients who are fomenting the revolution, using cloud-based software, social media applications and online education to expand economic opportunity.

One such client is led by James Gutierrez, now at his second startup designed to make the borrowing process easier to navigate and less restrictive. He says that his current company Insikt (pronounced "in-seekt") was borne out of the realization that traditional banks will not be the only lenders of tomorrow – instead it will be media companies, retailers and prominent brands that have deep relationships with their customers. He is launching "lending as a service" cloud-based software that will allow new types of lenders to automate the process, including identifying sources of capital and the most advantageous products for consumers, without having to invest in expensive infrastructure.

Many people are turned away from traditional lenders because they have no credit history, or a less-than-stellar FICO score – the oft-used industry-created creditworthiness measure. Enter Yee Lee, who contends that the FICO score is not a full measure of financial risk. He has built Vouch, an online application that helps consumer pool creditworthiness to get more favorable financial terms. Vouch borrows from the social media concept of information and experience sharing, allowing people to "vouch" for each other.

The next generation of consumers from low- and moderate-income households represents a huge market. Young people's attitudes toward money and banks are developing now, and they are more likely to have a smart phone than a personal computer. Regardless of income level, people need knowledge and tools for managing money. Former tutor Ray Martinez co-founded Everfi to introduce financial literacy in the classroom in low-income communities. The concept is to teach financial literacy to young adults and their families – i.e. understanding student loans, mortgages, saving and investing – using online education tools in an engaging way, including animation and gaming.

These are just a few examples of ways that technical innovations are changing how we live and operate, and they have the potential to improve financial experiences for many. The bank of tomorrow is going to look very different from the bank of today. At SVB, we are excited about the far-reaching implications of new ways to use technology to participate in the economy and spread opportunity.

About the Author

Greg has been a champion of the innovation economy since he joined Silicon Valley Bank in 1993 as a banker to fast-growing technology companies. Today, he is the CEO of the world’s only bank dedicated to the innovation sector around the world.

Silicon Valley Bank’s mission is to help increase the probability of its innovative clients’ success globally. Under Greg’s leadership, Silicon Valley Bank’s growth rate has continued to outpace other banks. SVB has been named one of the best banks in America, one of the fastest growing public companies in the U.S., and one of the best places to work. SVB is also an advocate for entrepreneurs, their investors and corporates in the innovation sector internationally. In 2018, SVB joined the S&P 500 and became a member of the Bloomberg Gender Equality Index. Greg has been recognized as a top influencer in global finance by Worth Magazine and was named the #1 bank CEO for midcap banks by Institutional Investor Magazine.  

Greg was the president, chief operations officer and chief banking officer prior to taking on the CEO role. Earlier in his career, Greg ran the company’s venture capital group where he was responsible for building relationships with, and investing in, venture capital and private equity firms across the U.S. Greg was also a co-founder and managing director of SVB Capital, which manages some of the world’s top-rated venture fund-of-funds and co-investment funds, and he was a member of Silicon Valley Bank’s Operating Committee.

Greg is a Class A Director for the Federal Reserve Bank of San Francisco, the chairman of TechNet and a member of the executive council of the Silicon Valley Leadership Group (SVLG), where he was the chairman from 2014-2017. Greg was also a member of the U.S. Department of Commerce’s Digital Economy Board of Advisors from 2016-2017.

He earned a bachelor’s degree in business from Indiana University.