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Enrolling in Bill Pay is a quick and easy process. Follow the below steps to begin your bill pay journey.

Step 1: Log in to Digital Banking

Step 2: Select “Bill Pay” on the main menu. 

Step 3: Select the primary bill pay account and click “Enroll in Bill Pay”. Accept the Terms and Conditions that are presented.  

Step 4: Upon successful enrollment, click “Continue to Bill Pay”. Your Bill Pay journey has begun. Access Bill Pay screens by selecting “Get Started” or clicking on the X in the upper right of the Welcome pop-up.  

Nicknaming your Accounts

It may be helpful to nickname your accounts if you are utilizing multiple accounts to pay from.  Please contact the Concierge Desk at 888-322-2120, to request the nicknaming of your bill pay accounts.

Setting up and Managing Billers

Setting up a New Biller

Let’s get some billers added so you can start making payments. There are two options when adding billers. They can be added manually or by clicking on “Find My Bills” and utilizing an automated tool called Bill Discovery. Bill Discovery is covered in more detail further down in this article.  

Step 1: Select Bill Pay from the left navigation menu.

Step 2: Click on the Pay Bills tab at the top.  

Manually add billers

Step 3: Click on the "Add biller" button, to access the Add Biller screen.

Step 4: Search for a biller, by entering the biller’s name. The bill pay service will display optional biller profiles that match your biller, select the biller, then enter the Account number and Nickname; or click next to input the biller’s profile for a Company or a Person, and click on “Add”.

Adding a Company: Enter the company name on the search bar or search by clicking on one of listed billers. Companies that show in the categories under the Bill Pay network will likely support electronic payment capability after the first successful payment has been processed. For these billers, the system stores some information such as address and phone number so you will not need to complete that information during the set up.  

Adding a Person: Click on the Person tab at the top of the form and input the biller’s information, and click on “Add”.

Find My Bills

Bill Discovery is a great feature that assists with matching your profile information or credit report with billers in the network. Follow the below steps to use Bill Discovery.

Step 1: Access Bill Discovery on “Find my bills” from the My billers’ s section.

Step 2: Select option(s) to find your bills from. You can select one or both: Bills from our biller network and/or Your credit report.

Step 3: Provide consent and the system will pull back a list of bills. Select the bills from the list that you would like to add to your Digital Banking Bill Pay service. Click “Add bills” to complete the process.

Note: some billers may require additional authentication.

For more information about the Bill Discovery, please visit Bill Discovery makes adding payments simple, smart and fast

Group Billers

You can create biller groups, move billers to a group, delete biller groups, and hide or show groups, as described in the sections below. You may use the group options to organize billers as preferred. For example, Group names: Credit Cards, Loans, Utilities, Groceries, etc…  

How to create Groups

You may easily create Groups to organize your billers, this is a preferred option. Before you start this process, billers should be created. Follow the below steps for this process:

Step 1: Start by clicking on the My Billers Groups toggle to “on” located in the Pay bills screen tab.

Step 2: Then click on the Manage link, and you will be redirected to Biller Groups screen to Add a Biller Group.

Step 3: Enter The biller group name and click Add and then select Add to confirm the group setup.

Step 4: Biller Group saved.

How to move billers to a group

You may easily move a biller to a preferred group with-in the Biller Groups screen. Follow the below steps for this process:

Note: Other billers is the default group for billers, where you may select a biller to move them to another group.

Step 1: Navigate to Biller Group and select the move dropdown option to display the list of Groups.

Step 2: Select the group name and click Move to move the biller to the selected group.  

Step 2: Confirmation the biller is moved to the selected biller group.

Step 2: Validation the biller was moved to the selected biller group.

^{Biller Group screen view}

^{Pay Bills screen – My Billers with Group Name on.}

How to delete biller groups

To delete a Biller Group. Follow the below steps for this process:

Note: The “Other biller” group name is the default group for all billers and cannot be deleted.

Step 1: Select the Manage link to access the Biller Group screen.  

Step 2: With-in the Biller Group screen, navigate to the Biller name you want to remove.

Step 3: Click on Delete, then confirm the request by clicking on Delete.  

Note: All billers within a deleted group will be moved to Other billers.

How to hide/show my billers groups

It’s easy to Hide/Show My Billers Groups. Follow the below steps for this process:

Step 1: Navigate to My Billers section with-in the Pay bills screen tab.

Step 2: Click on the Group toggle to on (show)/off (hide) the Group name display.  

How to Edit or Delete a Biller

It’s easy to review, edit or delete a biller on the system. Follow the below steps for this process:

Step 1: Start by clicking on the biller’s name in the Pay bills tab.

Step 2: To edit a biller, click on the biller’s name.

Step 3: Select Edit biller from the Biller Details screen.

Step 4: Within the Edit Biller you may either Edit the biller’s Account information or Delete Biller.  

Step 5:  Edit Biller – Select the Edit icon to edit the Mailing address. Make the necessary changes and select Save Changes. The confirmation displays on the top pf the Biller Details screen, along with the updated details.

Note: When a biller’s information is updated, pending payments will automatically update as well.

Step 6: Delete Biller - Confirm you want to delete the biller, select Delete Biller. A confirmation of the deleted biller displays on the top of the PayBills tab.

How to Send a Payment

After billers have been added, you’re ready to send your first payment.

Step 1: On the Pay Bills tab, locate the biller and click the Pay button for the one biller you plan to pay.

Step 2: Or select multiple billers to pay. Check the box to the right of the biller’s name to Multipay several billers at once. The click on “Pay # selected bills”.  

Note: MultiPay is only available on a large screen device (Desktop/Laptop) that includes the side bar display. 

Schedule Payments:

Prepare the payment instruction for each biller. Apply the following instructions:

• Amount: enter exact amount of the payments.
• Delivery Date: select the calendar to choose the schedule payment date.
• Pay from: select funding account.
• Memo: displays from Draft Check Payments.

Details of the payment will display. After reviewing the payment for accuracy, click on “Pay # selected bills”. Note: There is an optional field to enter “Memo” information, for example an invoice number, for checks. (this is not available for electronic payments). This information will be printed on the check.

Multipay display the total amount of the scheduled payments.

Payment Confirmation:

A payment confirmation screen will appear. Displayed below, each payment with the description of amount, funding account; including the Delivery Method: Electronic/Paper (Draft check)   To learn more about how bill payments are processed please go to: How online bill payments are processed.  

Step 3: Calendar - The calendar displays the earliest date available to schedule the payment. Participating billers may offer options to select Rush delivery. The fee for the Rush delivery will appear when the option is selected. If the biller is paid via check, it will be mailed 3-5 business days prior to the scheduled payment date to ensure it arrives in time.

• Free delivery date  (Gray circle around the earliest delivery date)

Rush Delivery: added delivery fee.

• Same Day: $9.00
• Overnight: $14.95

Calendar displays Same Day (Rush Payment) option:

Calendar displays Overnight (Rush Payment option) :

How to Edit or Cancel a Payment

Payments can only be cancelled or changed if they have not been sent to processing/mailed yet. They must still be in a pending status on the system. Once the status changes to processed, it can’t be changed or cancelled. Follow the steps below to change or cancel a payment:

Step 1: Select the Activity tab, then select the scheduled payment.  

  Step 2: View Payment screen displays the Cancel payment option. Select Cancel payment. 

Step 3: Cancel payment re-confirms if you want to cancel the payment. If yes, click on Cancel Payment.

Step 4: Confirmation the payment is canceled. The payment is removed from the Scheduled Payments, and now listed under the Activity History list of payment instructions.

If the payment has already been sent/processed and there is no cancel option, please contact the Concierge Desk at 888-322-2120 to request a stop payment.

Setting up an AutoPay

You can set up an automatic payment that will be sent on a recurring schedule for a certain length of time. Please note that payments that fall on a weekend or holiday will default to paying on the previous business day. See steps below for setting up AutoPay.

Step 1: Navigate to the Pay Bills tab, under My Billers, then click on the biller’s name.

Step 2: Select Add autopay from the Biller Detail screen.

Step 3: Complete and submit the following details:

• First delivery date - Click on Calendar icon to choose first delivery date.
  • Payments that fall on a weekend or holiday will be changed to previous business day.
• Pay from – Funding account.
• Always pay - Enter the amount.
• Frequency – Choose the Frequency of the payment.
• Duration - Select a Duration time period that you want the payment to keep processing.
• Email notifications defaulted to “on” you may leave “on” or turn “off”.

• When the payment: Is due, and/or Has been sent.

Note: if eBills are enabled for the biller there may be additional amount and date options depending on the biller.

• Click Add autopay to submit payment instructions for processing.

  Step 4: Your autopay Confirmation  

You may choose to view additional confirmations when choosing:

Go to biller details: You can view the Autopay instructions.

Go to pay bills: You can view the next scheduled payment.

Changing an AutoPay

An Autopay can be updated by following the below steps:

Step 1: On the Pay Bills tab, locate and click on the biller you want to update.

Step 2: Select the Edit icon the AutoPay screen will open. Make the required updates and click “Save Changes” at the bottom.

Step 3: A confirmation of the saved changes will appear. It is a good practice when updating an AutoPay to navigate to the review the Activity Scheduled Payment list to confirm that the original payment frequency/date/amount is cancelled, and the updated AutoPay selections are appearing and scheduled.

Previous Autopay scheduled payment canceled.

  New Autopay payment amount scheduled.  

Cancelling an AutoPay

Cancel an AutoPay by following the below steps:

Step 1: On the Pay Bills tab, locate and click on the biller you want to update.

Step 2: Select the Edit icon the AutoPay screen will open. Then click on “Delete autopay” at the bottom.

Step 3: Delete Autopay re-confirms if you want to delete the autopay. If yes, click on Delete Auto Pay. Then see validation.

How to Turn on eBills

eBills is a feature that enables the capability for users to receive their bills electronically to their email through the Bill Pay system. Not all billers offer eBill functionality. It is important to note that users can’t have eBills enabled for the same company for more than one bill paying service. Turning it on at a second Financial Institution will disable it at the first one.

Below describes how to set up eBills.

Step 1: If the biller offers eBills, there will be a black lightbulb icon and this message “Get your electronic statements and payment reminders here with eBills. Click on this message to go to Request eBills screen. The request screen option may vary by participating billers.  

Step 2: The Request eBills information is submitted for each biller separately. Note: some billers may require additional information may vary, for example SSN, address or zip code. Plus, Review and Accept the eBill Service Agreement. Then click on the Request eBills to submit the request.

Step 3: After eBills has been enabled, here’s what happens:

• It can take one or two billing cycles to receive your first bill via eBills
• When your bill arrives, you’ll see the due date next to the biller name in the Pay Bills
• You’ll receive an email notification of your bill statement at the email address we have on file.

How to Manage eBills Reminders

eBills generate reminders when the due date is approaching and there has not been a payment scheduled. Follow the steps below to remove the eBill from the reminders.

Step 1: In the Unpaid bills section, select the biller name to redirect to the Biller Detail screen.  You may View the eBill statement and you may file the reminder by selecting Mark as Paid.

How to Turn off eBills

eBills can easily be disabled by navigating to the Bill Pay “Pay Bills” tab and following the below steps.

Step 1: Select the biller’s name, to go to the Biller Details screen. Navigate to eBills and select Edit.

   

Step 2: Select Turn off eBills. Confirm that you would like to stop the eBills service by clicking on “Cancel eBills”.

Bill Pay retains a rolling two years of transaction history. The processed bill pay transactions will also appear on the account transaction history screen within Digital Banking. To search bill payment history, follow the steps below.

Step 1: Navigate and select the “Activity” tab at the top. Select the Filter icon to expand the filtering options.

Step 2: You may choose the following Filter options.

• Account
  • All
  • Choose a specific account enabled to the Bill Pay service.
• Status
  • All
  • Scheduled
  • Processing
  • Processed
• Sort by
  • Date – Ascending
  • Date – Descending
  • Name – (A-Z)
  • Name – (Z-A)
• Date Range
  • Last 6 months (default)
  • 30 days
  • 60 days
  • 90 days
  • 120 days
  • 1 year
  • 2 years
  • Custom date range
• Select “Apply”

Step 3: As you are filtering, the system will display the history matching the criteria on the screen. You have the option to Download or Print the results. The downloaded file is in csv format.