Find anything about our product, search our documentation, and more. Enter a query in the search input above, and results will be displayed as you type.

Resource center

Resource Categories

Secure messages

09/03/19
Secure Messaging allows for two-way communication between you and our support team. Since the message is delivered securely within the Online Banking system, sensitive material and information can be included... attachments, too.
  1. Select the ‘Messages’ menu.
    Select Messages from the Left menu bar
    NOTE: Both incoming and outgoing messages will appear in the column directly to the right of the menus in descending date order (newest on top).
  2. Click pencil icon on the right side of the screen.
    Select pencil icon to create new message  
  3. Select the appropriate "Message recipient" from the drop-down menu. Manage Recipient Option
  4. Enter the desired "Message Subject" and "Message". 
  5. Click the ‘Attach a file’ link to attach a file or document if desired.
  6. Click ‘Send Message’ at the bottom of the screen to submit the message. Message Detail Setup screen
  7. Select the arrow icon beneath the pencil to reply to a secure message or the trash bin to delete the message. Message Reply Option