Resource center

Positive Pay - mobile exception decisions


Make exception decisions on the go, right in the Digital Banking mobile app.

Decisioning in the SVB Mobile app can be done is three easy steps.

Step1: Sign in to the mobile app and click on the Menu at the Home Screen. Select Positive Pay under Cash Management Services.

Select Positive Pay under Cash managementt

Step 2: Exception items requiring a decision will be listed on the main screen. Select specific accounts or review decisions for all accounts. A summary of pending decisions will be listed at the bottom of the screen. Select an item to review.

make pay or return decisions

Step 3: Choose to Pay or Return the item. If there are multiple items, tap Next Exception at the bottom of the screen. When all decisions have been made, click Submit.

Submit decisions or go to the next exception