Account updates & company news

Notice to clients with external transfers or ACH processed on nov 12

External transfers

If you are a Private Client and processed an External Transfer that was debited from your account on Nov 12, the payment to your 3rd party has been cancelled and you will be refunded the amount of the debit. You will see a credit to your account with the description P2P TRF REFUND. As previously communicated, you can set up the External Transfer again with the new External Transfers feature.

ACH payments

If you are a Corporate Client and processed an ACH Payment (i.e. ACH Credit) from one of your business accounts to a payee account, the payments will process as expected, however you may not see a debit from your business account until Nov 15 with a description including ACH PAYMENT EFF.

If you have questions about these transactions, please contact the Concierge Desk at (888) 322-2120.