First Citizens Bank Customer Service
Online Banking Services
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View contact information for other departments at First Citizens.
Automated system available 24/7
Customer service representatives are available:
Monday to Friday: 8 am to 5 pm ET
You can also send a secure message through Digital Banking. Response time is usually 2 business days.
Send a Message, Opens in a new tab
For self-service information, visit Digital Banking Support.
Automated system available 24/7
Customer service representatives are available:
Monday to Friday: 8 am to 5 pm ET
You can also send a secure message through Digital Banking. Response time is usually 2 business days.
Send a Message, Opens in a new tab
For self-service information, visit Digital Banking Support.
Monday to Friday: 8 am to 9 pm ET
View contact information for other departments at First Citizens.
Links to third-party websites may have a privacy policy different from First Citizens Bank and may provide less security than this website. First Citizens Bank and its affiliates are not responsible for the products, services and content on any third-party website.
Bank deposit products are offered by First Citizens Bank. Member FDIC and an Equal Housing Lender.
NMLSR ID 503941
Treasury & Cash Management
ChecXchange, Opens in a new tab
Commercial Image Archive, Opens in a new tab
Commercial Online Banking, Opens in a new tab
Electronic Bill Presentment & Payment, Opens in a new tab
eReceivables Payment, Opens in a new tab
First Citizens Receivables, Opens in a new tab
Integrated Payables, Opens in a new tab
Lockbox - Online Treasury Solutions, Opens in a new tab
Lockbox Portal, Opens in a new tab
Profile Manager, Opens in a new tab
Investment & Retirement Services
Financial Planning Tool, Opens in a new tab
Online Brokerage, Opens in a new tab
Portfolio Online, Opens in a new tab
Retirement Plan Access, Opens in a new tab
Stellar Technology - Fund, Opens in a new tab
Community Association Banking
Pay HOA Fees, Opens in a new tab
Equipment Financing & Leasing
Email Us
Please select the option that best matches your needs.
Customers with account-related questions who aren't enrolled in Digital Banking or who would prefer to talk with someone can call us directly.