Online Privacy Policy

 

Who we are

SVB Financial Group provides diversified financial services to emerging, growth and established technology companies and the life science, cleantech, venture capital, private equity and premium wine markets.  SVB Financial Group's businesses and divisions include Silicon Valley Bank, SVB Capital, SVB Analytics, SVB Private Bank, and other affiliated organizations. 

This Online and Mobile Privacy Notice "Notice" applies to your interaction with SVB Financial Group or any of its subsidiaries (collectively, "SVB" "we," "us," "our"), at any online or mobile site or application that we own and control ("Site").

SVB is headquartered in Santa Clara, California, USA.  SVB serves clients around the world through its offices in the United States, and international branches or subsidiaries in the UK, Israel, India and China. 


Agreement to Notice

By using this Site or interacting with SVB you consent to this Notice, including your consent to our use and disclosure of information about you in the manner described in this Notice.


What information do we collect from you?

The types of personal information we collect depend on the services you request.  You may be a client, prospective client, job seeker, or someone wanting to learn more about SVB.  The personal information collected would depend on the situation and could include, but is not limited to, your name, address, government identification information, phone number, email address, account balances, transaction histories, assets, and credit history.

We may collect Information about you from a variety of third party sources such as government agencies, consumer reporting agencies and other suppliers of public information, in order to verify any of the information you provide to effect, administer and enforce the products and services we provide you and maintain the accuracy of our records.

We collect Information about the domain and host from which you access the Internet; your computer's Internet address; the browser and operating system software you use; the date and time you access our Site and the Internet address of the site from which you linked to our Site when you visit us. Additionally if you are accessing our Site from a portable device such as a smartphone we may request location information to enable various features such as deposit availability and fraud protection measures.

As a multinational business, information we collect may be transferred, stored or processed on computers located in various countries, including any country where we do business, such as India or the United States.

Additionally, we use technologies like cookies (small files stored by your browser) and web beacons (an object embedded in a web page that allows checking that a user has viewed the page) to help us measure the effectiveness of how visitors use our sites and to keep your transactions secure as you bank online with us.  Accepting a cookie in no way provides us access to your computer.  The type of information we collect using cookies includes pages visited on our sites, and whether you are a new or a returning visitor.   

You may disable the use of cookies on our websites, however, please note that some services and functionality may not work properly.  For more information on cookies and how to manage them, see the Electronic Privacy Information Center's cookie page at www.epic.org/privacy/internet/cookies/

SVB does not currently use cookies for online advertising either on our own Site or on third party sites to provide targeted advertisements. Industry standards are currently evolving and we may not separately respond to or take any action with respect to a "do not track" configuration set in your internet browser.


How do we use your information?

We use your personal information to provide you with our services and to perform everyday business operations (such as opening an account or processing your transactions), to help us improve and develop these services, in order to maintain your account, comply with legal obligations including those aimed at preventing money laundering, for risk control, anti-fraud and information security, to allow you to change web pages during your visit without having to re-enter your password, to store your preferences and other information and to track activity on our website, to improve the running of this site and to improve customer experience and the running of our business and, with your consent, marketing our other services to you.


With whom will your information be shared?

Your personal information is shared with our affiliated businesses for the purposes of providing our services to you.  In some cases we may share your information to respond to court orders and legal investigations or report to credit bureaus. 

In order to serve you, we may share your information with other companies, including vendors and contractors. Their use of information is limited to these purposes, and subject to agreements that require them to keep your information confidential. Our vendors provide assurance that they take reasonable steps to safeguard the data they hold on our behalf, although data security cannot be guaranteed.

Your anonymous information, collected using cookies and web beacons, is shared with a third-party analytics company to provide us with information about how visitors use our sites.  We use this information to help us learn things like what pages are most attractive to our visitors, what products are our clients interested in, and what kinds of offers they like to see.

Aside from the situations listed above, we do not share your personal information with non-affiliated third parties without your consent.  Additionally, we do not share your personal information with our affiliates for marketing purposes.  Should these marketing practices change, we will seek your consent before sharing your personal information and provide a means for you to opt out of receiving marketing information.  We will also update our privacy policies and notify you of the change.


You may request to see and make changes to your personal data

You can sign into your SVB online account to see and edit personally identifiable information we have stored, such as your name, email, address or phone number.  You can also contact us using the methods listed at the end of this Notice to request to see additional personal information we may have collected that pertains to you.


We keep personal data until you delete it

We remove personal information (such as your name, address, email address or phone number) and other information associated with your SVB online account promptly after you cancel your SVB online accounts.  Financial transaction histories may be kept longer as warranted by law or regulation.  We may retain other data indefinitely or otherwise, at all times in accordance with applicable law.


We take steps to protect personal information

We take reasonable steps to secure your personal information against unauthorized access, modification or disclosure. These may include encryption of data from pages where payments are made or other sensitive data is transmitted.  Keep in mind, however, that no security or encryption method can ensure complete protection from hackers or human error.


Links to non-SVB Financial Group sites

We are not responsible for information collection practices of non-SVB Financial Group links you click on from our websites.  These third parties may have very different privacy policies and we encourage you to review their practices before providing them with any personally identifiable information.


Special situations may require disclosure of your data

We also may make identifiable and anonymous information available to third parties in these limited circumstances: (1) with your express consent, (2) when we have a good faith belief it is required by law, (3) Where permitted by applicable law, when we have a good faith belief it is necessary to protect our rights or property, or (4) to any successor in a merger or acquisition. We will attempt to notify you in any such case, to the extent permitted by law to do so.


Children's privacy

From our web pages, we do not knowingly collect personal information from individuals under the age of 13 without obtaining verifiable consent from their parents.

For more information about the Children's Online Privacy Protection Act (COPPA), visit the FTC website: www.ftc.gov.


You may ask privacy questions

If you have any questions or concerns about our privacy policies, please contact us:

By email: privacy@svb.com

 

For US Clients:

By phone:
+1 (408) 654-7400 (U.S.)

By postal mail:
SVB Financial Group
Security Office – Data Privacy
3003 Tasman Drive
Santa Clara, CA 95054

 

 

For UK Clients:

By phone:
+44 207 367 7800

By postal mail:
Data Protection Officer
41 Lothbury,
London
EC2R 7HF

 

We update our privacy policies periodically

This privacy policy was last updated on January 16, 2014. Our privacy policy may change from time to time. If we make any material changes to our policies, we will place a prominent notice on our website or application. If the change materially affects registered users, we may also send a notice to you by email, push notification or text.