• Use of Cookies

     
  • How we use your information

    Like most websites, the SVB.com website uses cookies. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

    The type of cookies we use and why

    The cookies used on our website are categorized based on the International Chamber of Commerce guide for cookies:



    Strictly necessary cookies

    Strictly necessary cookies are essential for our website to function, allow you to move around the website and use the basic functionality.

    Strictly necessary cookies are used to:

    • Identify authenticated users for accessing secure areas of the site and
    • Maintain a user’s session by the server.

    This category of cookies can be turned off by changing your browser setting to refuse all cookies if you do not wish to accept them. However, without these cookies, the SVB.com website cannot provide services such as creating an account and accessing the website.

    Here are examples of cookies that we have defined as 'Strictly necessary':
    Cookie Supplier Cookie Name Function
    Ektron ecm, EktGUID Stores user authentication details
    ACI LtpaToken, LtpaToken2, JSESSIONID, Affiliate, affiliateARCAppNmBkSam Critical to domain functionality (authentication to website and domain functionality)
    Threatmetrix thx_guid Online fraud protection


    Performance cookies

    Performance cookies collect information about how you use our website such as which pages you visit frequently, and if you get error messages from web pages. These cookies don’t collect information that identifies you individually. We use this information to improve how our website works and provide our users with a better experience.

    Performance cookies are used to:

    • Compile reports and to help us improve the site based on anonymized tracking of number of visitors to the website, where visitors have come from, and pages they have visited;
    • Identify if you are visiting our site because you are a recipient of an email marketing campaign to measure the effectiveness of our email campaigns; and
    • Identify if you have previously visited our website.

    Here are examples of cookies that we have defined as 'Performance Cookies':
    Cookie Supplier Cookie Name Function
    Google Analytics _ga, _gat Analytics
    CrazyEgg is_returning Analytics
    Marketo _mkto_trk Analytics
    Ektron EkAnalytics, EktGUID Analytics
    AddThis uid, di/dt, bt, uvc, ssc/psc/uvc, loc Analytics


    Functionality cookies

    Functionality cookies allow us to remember certain selections or preferences you have made in order for us to tailor our website to you. Functionality cookies collect information about how you use our website such as which pages you visit frequently, and if you get error messages from web pages. These cookies don’t collect information that identifies you individually. All information these cookies collect is aggregated and therefore anonymous. We use this information to improve how our website works and provide our users with a better experience.

    Functionality cookies are used to:

    • Display map information;
    • Remember your preferences for language, currency, user culture, and site information;
    • Track your progress in wizards or pass data to our website; and
    • Access community groups and participate in blog discussions.

    Here are examples of cookies that we have defined as 'Functionality Cookies':
    Cookie Supplier Cookie Name Function
    Google NID, SID, PREF Various unique identifiers and preferences
    AddThis uss/ups, ssh/sshs, dbm, __atuvs/__atuvc Manage user sharing preferences
    Ektron ecm User details
    Microsoft .ASPXAUTH, ASP.NET_SessionId Identify user’s session
    SVB ecmCookiesAccepted Cookie use acceptance
    Trusteer _tk41040, LSESSIONID, _so41040 Provides an added layer of protection to your SVB Online Banking session


    Targeting or advertising cookies.

    We do not use cookies for the purposes of delivering either targeted or generalized adverts



    How to control cookie settings

    Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

    To get more information on third-party cookies which we use on our website including these third-party privacy policies, how they use cookies, and how to opt out of their services, please visit the following links for the associated vendors:

    Third-Party Cookie Supplier Additional Information about Cookies
    Google Analytics Google Analytics Opt Out
    AddThis AddThis Opt Out
    CrazyEgg CrazyEgg Opt Out
    Marketo Marketo Privacy
    Microsoft Microsoft session ID information
    Telerik Telerik Privacy Policy
  • Current Clients

    New Banking Enquiries

    • +44 (0) 20 7367 7832

    Lines are open: 8:00am - 5:00pm (UK time) Monday to Friday

    Businesses based in Ireland Irland Icon

    • +44 (0) 20 7367 7845 

    Card Enquiries
    Lost, stolen, fraud, and general enquiries