Here you will find important information that will help you manage your SVB account. Additional resources can be located in our
Learning Center.
Online Access
-
User ID: You selected your User ID with Stripe. Use it for your first-time login. Step-by-step instructions can be found in our
Learning Center.
- Password: You will receive a temporary password from SVB in an e-mail.
- Access your account at https://www.svbconnect.com/auth/.
Funding Your Account and Moving Money
-
Once the account is opened, you have 30 days to fund your account. Fund your account via
wire, SWIFT or ACH payment transfer, or by check if your company is based outside the USA.
-
Use the following details when funding your account:
- Routing Number — 121140399
- SWIFT Code — SVBKUS6S
- 10-digit SVB Account Number, viewable when logged into your account
-
Checks may be sent to our SVB branch location at
Silicon Valley Bank - Deposit Services
HF 105 3003 Tasman Drive
Santa Clara, CA 95054 USA
Important:
- Endorse the check by writing "For Deposit Only" and your account number on the back of the check in the designated area.
- Retain an image copy of the front and back of the check for your records.
- Opt for the fastest delivery option and use a mail tracking service to reduce the chance of loss or theft.
Fees
| Balance and compensation |
|
|
Daily Overdraft
|
$30.00 ($150 daily maximum) |
|
Ledger Overdraft
|
Prime* +3% |
| General account services |
|
|
Monthly Account Maintenance (waived with $25K in monthly average balances)
|
$25.00 |
|
Legal Process
|
$100.00 |
|
Domestic (USD) Collection Item
|
$15.00 |
|
Foreign Collection Item
|
$30.00 |
|
Foreign Check Conversion (non-Canadian)
|
$15.00 |
|
Return Item – Chargeback
|
$10.00 |
|
Return Item – Reclear
|
$2.00 |
|
Mobile Deposit (per item)
|
No charge |
|
Stop payment (manual)
|
$20.00 |
|
Stop payment (online)
|
Waived |
|
Cashier’s check
|
$20.00 |
|
Online Outgoing Domestic wires
|
$12.00 |
|
Online Outgoing International USD wires
|
$25.00 |
|
Online Outgoing International FX wire
|
$25.00 |
| Debit Cards |
|
|
SVB International Service Assessment (“ISA”) fee
|
2.00% |
| Optional account services |
|
|
Additional Paper Statement Copy
|
$15.00 |
|
Research (per hour) (e.g. historical check copies, searching historical ACH transactions for specific senders)
|
$35.00 |
|
Research/Photocopies
|
$3.00 |
* Additional fees and services may apply.
Account Changes
-
Address Changes: To update your on-file address, please ask an account signer to e-mail us at
Atlas@SVB.com from their on-file e-mail address with the new address for your account.
-
Add new user or administrator to online banking: Current users or administrators can perform these actions through online banking. Please find details in our
Learning Center.
-
Update e-mail address: E-mail addresses may be updated by account administrators via online banking. Please find details in our
Learning Center.
-
Add a new signer to the account: Please contact us at
Atlas@SVB.com.
Ordering Checks
Checks can be ordered through your online account via Services > "Check Order"
Debit Cards
If you opted-in for Business Debit Cards during your Stripe Atlas enrollment, you will be sent an email after you receive your EIN, asking you to login to SVB Online Banking and complete your debit card application. Once you submit your application, your card(s) will be shipped to your U.S. business address or registered U.S. agent address, and arrive in approximately 7-10 business days.
If you did not opt-in for Business Debit Cards during Stripe Atlas enrollment and would like to request a debit card, or if you need additional debit cards, contact
Atlas@svb.com.
Bill Pay
Bill pay services are available for clients who send U.S. domestic electronic and paper check payments. Step-by-Step information is available in our
Learning Center.
ACH Payments to Vendors
To allow specified vendors to pull or send ACH payments to or from your account, provide them with the following account information to:
- Routing Number: 121140399
- SWIFT Code: SVBKUS6S
- 10-digit SVB Account Number, viewable when logged into your account
Wire Transfers and Approvals
Wire transfer services are available to all Stripe Atlas clients via SVB Online Banking. Steps can be found, click-by-click, in our
Learning Center.
Statements
- Your monthly account statements will be available through online banking for the previous 36 months. Please visit our Learning Center for help on how to pull statements and on statements interpretation.
- You will receive an account analysis statement by mail, detailing monthly charges to your account (when applicable).
-
If you need statements for earlier time periods, please contact us at
Atlas@svb.com. If you’ve had your account for more than 36 months, we can provide statements up to 7 years for a fee.
SVB Services
We know you need to focus on building, not banking. SVB has built a one-stop solution with the essentials you need to get your business up and running — fast.
Below are the products available through the Stripe Atlas bundle.
| Product |
Conditions |
| Domestic / International Wire Transfers |
- Online outgoing wire transfers are available to you as a client.
|
| Debit Card |
- No minimum balance requirement. Overdraft fees may apply (where applicable).
- Debit cards are only available to be shipped within the United States.
- Clients who are residing in India are not eligible for cards.
|
| Mobile Deposit |
- SVB Mobile Banking users located in the U.S. can deposit USD checks to your SVB account.
- Limited to Apple® and Android™ devices.
|
| Foreign Exchange (FX) |
- The ability to send foreign currencies is available to you as a client.
- Clients must have an Employer Identification Number to apply for foreign exchange services.
- The FX rate is provided at the time of purchase and may vary due to market fluctuations.
- See the Deposit Account and Disclosure Statement for additional details.
|
| Bill Pay Services |
- Bill pay services are available for clients to send ACH or check payments to payees within the United States.
|
Stripe Services
Stripe Atlas is a new product designed to give entrepreneurs access to the basic building blocks for starting a global internet business. We help you:
- Incorporate a company in the U.S.
- Open a U.S. bank account and get a Tax ID number.
- Start a Stripe account to accept payments from around the world.
- Get guidance about U.S. law and taxes from Orrick and PwC.
- Access tools and resources from Amazon Web Services (as well as up to $5,000 in AWS promotional credits).
Security
SVB values the security of your account, your funds and your business. This is why we use multi-factor authentication prior to initiating any transaction out of your account. Authentication should be used in conjunction with other fraud prevention tools like Trusteer’s Rapport, and best practices like dual control and dual authorization to reduce the risk of fraud when using SVB Online Banking.
Steps to set up authentication can be found in our
Learning Center.
Questions?
For more help, please reach out to Stripe directly at
Atlas@Stripe.com.