Resource center

Managing users in business bill pay

11/11/19
Business Bill Pay requires an additional agreement be signed by an authorized representative of the company. Please inquire with your Relationship Manager or Cash Management Advisor or call (888) 322-2120, option 3 for more information.

Once you have completed the initial Bill Pay Enrollment, you can add additional users to the service. Please note that the initial Bill Pay user is automatically set as the Level 1 user / Bill Pay Admin and this cannot be changed unless requested via the Concierge Desk.

Use the menus below to review instructions for the related actions:

On initial Business Bill Pay Enrollment, the Admin/Level 1 user will need to define all funding accounts that they or other Business Bill Pay users will need access to pay from before adding additional users.

After initial Business Bill Pay Enrollment, a Level 1 or Level 2 user may modify funding accounts available for all users as needed.


IMPORTANT: Authorizing accounts for use with Business Bill Pay requires that the User/User Role have Withdraw "Rights" to the account from within the User/User Role administration. Please ensure that the proper Withdraw rights are set in advance of modifying the Business Bill Pay account access.


To change the accounts that the other Level 1 or 2 User/User Role has access to in Business Bill Pay, please do the following:

Step 1: As the Level 1 or 2 User for Business Bill Pay, log in to the Digital Banking Platform and select "Business Bill Pay Administration" from the menu.

Step 2: Select the Admin user if you are the Admin/Level 1, or ANY Level 2 User (Business Edition) or User Role (Corporate Edition) if you are a Level 2 user. The current list of entitled accounts and status will appear for the selected User/User Role.

Step 3: Select or deselect the accounts in accordance with your desired access level for the User/User Role. This will modify the account access for ALL Level 1 and 2 users. Click Save, then click OK in the confirmation dialog.


IMPORTANT: If you are removing account access, you will need to ensure that it is removed from all Level 3 users BEFORE you remove it from all Level 1 or 2 users.


Step 4: A confirmation menu will appear that the changes have been applied.

Step 5: Click on Business Bill Pay menu to launch the Business Bill Pay experience. Verify that your funding accounts are available as expected for your user.

The next time the other User(s) access the Business Bill Pay system, they will see the available accounts for payment in accordance with your selection.

Account Nicknames from Digital Banking are only synced with Business Bill Pay on the first enrollment performed by the Admin/Level 1 user. Please be sure to set your Nicknames for accounts from within the Digital Banking Home Screen or Account Preferences menu prior to Business Bill Pay enrollment.

Contact your Relationship Manager or Concierge Desk 888-322-2120, to request account nickname be applied to enable Business Bill Pay Account(s) after initial enrollment.

Step 1: Add your users to Digital Banking. For detailed instructions, see either Corporate User Management or Business User Management depending on your edition of Digital Banking. During this process, ensure that the user has the proper View and Withdraw rights to the necessary accounts that they will use with the Bill Pay service. Corporate Edition clients assign account entitlements at the User Role level while Business Edition clients can manage the account entitlements for each user separately.

Note: Corporate Edition clients use ACH and/or Online Wire Transfers. If you do not utilize these services online then you are using Business Edition.

Step 2: In the left menu, the Bill Pay Level 1 user should now go to the Business Bill Pay Administration menu.

  • Business Edition Admins: Click on any user's name and change the entitlement level from "Unenrolled" to the desired entitlement level as Level 2 or Level 3.
  • Corporate Edition Admins: Your Bill Pay entitlements are set by User Role, however each user who is accessing the Bill Pay system will need to be set up within their own role with no other users sharing the role. Choose the role that you would like to set and change the entitlement level from "Unenrolled" to the desired entitlement level as Level 2 or Level 3.
    • Please note that you should not add new Digital Banking users into a role with an existing Bill Pay user. Instead, create the User Role for the new user first, then assign the new user to the new Role.

Guide to User Level Entitlements

  • Level 1 user (Business Owner or Account Signor):
    • Has profile information that represents the business (Address, Tax ID, etc)
    • Can approve Level 3 user payments
    • Administers the account access and Bill Pay Access Level for other users
    • Level 2 users (Bill Pay Managers):
      • Add and manage the information for all billers
      • Schedule payments without the need for approval
      • Approve Level 3 user payments
      • Administer the account access and Bill Pay Access Level for other users
      • Have access to all funding accounts
      • Level 3 users (Bill Pay Users):
        • Add new billers and manage the information for billers they have added
        • Must receive approval of all outgoing payments from a Level 1 or Level 2 user
        • Cannot administer other users

Step 4: If you are designating a...

  • Level 2 User: you should see that all of the same accounts that were enabled for the Admin user are also already selected for the Level 2 user. Click Submit and then confirm in the dialog that pops up that you want to save by pressing OK.
  • Level 3 User: you can tailor the account access specific to the Level 3 user by selecting or deselecting which accounts the user/role will have access to. Ensure that the red circle is green for the desired accounts and red for accounts the user should not have access to in Business Bill Pay. Click Submit and then confirm in the dialog that pops up that you want to save by pressing OK.

After Submitting and Confirming, you should see a confirmation in green text "User data updated successfully."

Step 5: Access the Business Bill Pay screen to confirm you are able to view the enabled accounts.

Note: Account Nicknames are only applied when the accounts are first enrolled. If you would like to change the Nickname that appears within the Bill Pay screens, please, contact your Relationship Manager or Concierge Desk 888-322-2120 to request account nickname be updated for any Business Bill Pay Account(s).

Step 6: Inform your users that they have been added to the Bill Pay service. On their next login, they will be able to select Business Bill Pay from the left menu and their information will be automatically added to the Bill Pay service.

IMPORTANT: Do not delete users from Digital Banking if they are also a Business Bill Pay user. This will cause a sync error between the two systems that may result in access errors for other Business Bill Pay users. Instead, go to Administration > Manage Users and disable the user, which will prevent them from accessing the entire Digital Banking platform, including Business Bill Pay.


If a user needs to continue to use Digital Banking features, but must be removed from Business Bill Pay, please do the following:

Step 1: As the Level 1 User for Business Bill Pay, log in to the Digital Banking Platform and select "Business Bill Pay Administration" from the menu.

Step 2: Select the User (Business Edition) or User Role (Corporate Edition) that you would like to disable. The current list of entitled accounts and status will appear.

Step 3: Select "Disabled" from the drop down menu. Click Save.

Step 4: A confirmation menu will appear that the changes have been applied. The user(s) will no longer have access to the Business Bill Pay menu item the next time they log in.

Note that the user's deactivated account will still be present within the Bill Pay system to preserve their history and allow for future reactivation. Reactivating Users/User Roles in Disabled status requires that you call the Concierge Desk to request reactivation.

As a Level 1 or Level 2 user, you may modify funding accounts that any Level 3 user has access to. Note that the account MUST be available for all Level 2 users in order to be eligible to assign to a Level 3 user. Similarly, the account must be removed from all Level 3 users if you wish to remove it for all Level 2 users.


IMPORTANT: Authorizing accounts for use with Business Bill Pay requires that the User/User Role have Withdraw "Rights" to the account from within the User/User Role administration. Please ensure that the proper Withdraw rights are set in advance of modifying the Business Bill Pay account access.


To change the accounts that the Level 3 User/User Role has access to in Business Bill Pay, please do the following:

Step 1: As the Level 1 or 2 User for Business Bill Pay, log in to the Digital Banking Platform and select "Business Bill Pay Administration" from the menu.

Step 2: Select the User (Business Edition) or User Role (Corporate Edition) that you would like to modify accounts for. The current list of entitled accounts and status will appear.

Step 3: Select or deselect the accounts in accordance with your desired access level for the User/User Role. Click Save.

Step 4: A confirmation menu will appear that the changes have been applied. The next time the User(s) access the Business Bill Pay system, they will see the available accounts for payment in accordance with your selection.

Administration – Users/User Role Level 1 Level 2 Level 3

Add a Level 1 user

(Only one per enrollment)

No No No
Add a Level 2 user(s) Yes Yes No
Add a Level 3 user(s) Yes Yes No
Change authority level for self No No No
Delete Level 1 user No No No
Delete Level 2 user(s) Yes Yes No
Delete Level 3 user(s) Yes Yes No
Change/switch Level 1 User Contact: Concierge Desk 888-322-2120

Payment Center and Bill History

Level 1

Level 2

Level 3

Approve a payment

Yes

Yes

No

Change or cancel an approved

(pending) payment

Yes

Yes

No

Change or cancel an unapproved payment

Yes

Yes

Yes*

Financial software export

Yes

Yes

Yes

Schedule a single payment in approved

(pending) status

Yes

Yes

No

Schedule a single payment in

unapproved status

No

No

Yes

Set the preferred account

Yes

Yes

Yes

*Items marked with an asterisk (*) indicate that the user can change or cancel payments from Billers created by Level 3 users only.

Manage Bills and Add a Bill

Level 1

Level 2

Level 3

Add a biller

Yes

Yes

Yes

Add, change, or cancel an automatic payment (recurring payment or Automatic e-bill payment)

Yes

Yes

No

Add, update, or delete bill reminders

Yes

Yes

Yes

Cancel e-bill service

Yes

Yes

Yes, unless Automatic payment is active

Change or delete a biller

Yes

Yes

Yes, unless there are pending payments, biller created by Level 3.

Add/Manage Groups

(Individual preference)

Yes

Yes

Yes

Add Check No. to individual scheduled payment**

Yes

Yes

Yes

File a bill and update filed details

Yes

Yes

Yes

Request e-bill service activation

Yes

Yes

Yes

View bill detail and bill history

Yes

Yes

Yes

**prefix “99” is added to the check number to all Draft Check payments.