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CardSwap Frequently Asked Questions

What is CardSwap?

CardSwap allows SVB cardholders to quickly and conveniently update their card information for multiple providers in a centralized location within Digital Banking. It’s the one place to update your payment information for over 100 providers including streaming services, online subscriptions, shopping sites and more. Once your new card information is entered, it’s easy to apply it across multiple merchants bringing your new card to top of wallet for these payments. If your card is expiring, CardSwap will notify you and allow for updating all of your providers with the new card in one simple, hassle free step.

How long does it take to swap a card?

In most cases the swaps happen immediately but it may take up to 24 hours if there are issues with login authentication or the provider’s website.

Why am I receiving an error message when adding a new payment method?

You will receive an error message if you are entering an incorrect card number, expirations date, zip code or CVV. Double check that the card information is being accurately entered.

Only SVB debit card information should be entered. We do not accept cards from other institutions.

Why do I receive email confirmation that a new payment method is on file for some providers but not others?

Whether or not you receive a confirmation email from a provider is dependent on the provider and the provider’s process for notifying customer of changes on their account. We do not have control over direct provider notifications to end users.

What does a yellow (!) next to the provider mean?

The (!) next to a provider can mean one of two things. The provider could be temporarily down for maintenance. If this happens, check back later if you wish to attempt to swap out your card. It could also mean that there is an issue with your provider account. If you click on the provider with the (!), you will receive information regarding the problem with your account and instructions on how to resolve the issue.

Why did I receive a notification that my iTunes account is being access from Virginia?

You may receive notifications from some providers that your account is being accessed from a location different from where you are located. This is caused by providers detecting a login from our servers rather than the end user location. In order to perform a swap, we will need to access the your account.

Why did I receive a notification that my account was accessed from an unknown device?

You may receive notifications from some providers that your account is being accessed by an unknown device. This may occur if you have selected “remember me” upon login and the provider registers your device. If the CardSwap system accesses an account with these settings in place, the provider may notify you since our system is different than what you typically use to access your account.

Why do some providers require me to enter a security code?

Authentication requirements differ by provider. Some providers require a security question or code in order to access your account. If the provider requires a security question or code to be entered outside of CardSwap, then it will also be required inside of CardSwap.

Potential Card Error Messages

• The card number field is invalid – The card number was entered incorrectly. You will need to re-enter the card.
• Please use an SVB card – The card needs to be an SVB debit card. Cards from any other issuer will not be accepted.
• Please correct the errors and try again – If you enter an invalid expiration date, CVV code or zip code the card will not validate. You will need to re-enter the information.
• The card is already linked to your account – The card you are attempting to add is already linked to the account. If you prefer to use a different SVB card, add the new card in CardSwap