Monitoring for fraud is as easy as sending a text.
Our fraud monitoring program ensures that using your debit card is always as safe and convenient as possible. That’s why we use text alerts, which allows you to keep tabs on suspicious activity instantly.
How it works
With interactive fraud alerts, if our system detects suspicious activity on your card, you’ll receive a text message with details about the suspected transaction. All you have to do is respond to the text to confirm the transaction.
If you indicate the transaction is fraud, you’ll receive another message with a number to call for follow-up. If not, you’re all set. The system will mark the transaction as legitimate and you can get on with your day – simple as that.
When and how we notify you
|By text (SMS)||By Email|
|If we have a mobile number on file.||If we have an email address on file.|
|Notifications are sent between 8am – 9pm based on the time zone of your primary address.||Emails are sent 24/7.|
|You’ll receive the message from 372-68.||You’ll receive emails from firstname.lastname@example.org|
Please note: We will never ask for your online banking password or your debit card account number to verify your identity. If you suspect that you may be the victim of debit card fraud, please call 888-322-2120 and press option 2 for assistance.
To update your email address or mobile number, please login to Online Banking or call the Concierge Desk.
How to Enroll
For more information, please contact the Concierge Desk at 888-322-2120.
For more security options related to your debit card, consider our Card Management service.