Stop Payments

Complete the following steps to initiate a stop payment request:

1. Hover over the Services menu within SVB Online Banking and click Stop Payment.
2. Select the Account the check was issued from the drop-down.
3. Enter the Check Number of the payment to stop.
4. OPTIONAL: Enter the Check Amount.
5. OPTIONAL: Enter the Check Issue Date.
6. OPTIONAL: Enter the Payee Name. This is the name of the party the check was written to.
7. Select a Reason for Stop from the drop-down:
   • Theft
   • Lost
   • Incorrect Check
   • Other
8. Click Submit. You will receive a confirmation of your request.

You can click the Important Disclosures link on the screen for legal disclosures related to stop payment requests.

Important: If Theft is the reason for the stop payment, contact SVB Client Services immediately after submitting your request.

Complete the following steps to cancel a stop payment request:

1. Hover over the Services menu within SVB Online Banking and click Cancel Stop Payment.
2. Select the Account the stop was placed on from the drop-down.
3. Select the radio button for the Period the stop was initiated on. You can either:
   • Select Last 30 Days if the stop was initiated within the last 30 days.
   • Select Other, and enter a From and To date range.
   
4. Click Submit to view a list of stop requests.
5. Click the Check Number radio button for the stop payment transaction you want to cancel. To locate a stop, you can:
   • Click the column header for Check Number, Check Amount, or Exp Date to sort results.
   • Select a different Account from the drop-down and click Go to view stops for a different account.
6. Click Cancel Stop Payment.
7. Click OK. You will receive a confirmation of your request.

The Update Stop Payment function allows you to update the check issue date, payee name, and reason for the stop. The account, check number and amount cannot be changed.

Complete the following steps to update a stop payment request:

1. Hover over the Services menu within SVB Online Banking and click Update Stop Payment.
2. Select the Account the stop was placed on from the drop-down.
3. Select the radio button for the Period the stop was initiated on. You can either:
   • Select Last 30 Days if the stop was initiated within the last 30 days.
   • Select Other, and enter a From and To date range.
   
4. Click Submit to view a list of stop requests.
5. Click the Check Number radio button for the stop payment transaction you want to cancel. To locate a stop, you can:
   • Click the column header for Check Number, Check Amount, or Exp Date to sort results.
   • Select a different Account from the drop-down and click Go to view stops for a different account.
6. Click Change Stop Payment.
7. Enter the changes you want to make to any of the following:
   • Check Issue Date
   • Payee Name
   • Reason for Stop
8. Click Submit. You will receive a confirmation of your request.

Important: If the account, check number or amount is incorrect, you can cancel the original stop and initiate a new stop request with the correct information.

You can view up to 90 days of history for stop payment requests initiated within SVB Online Banking.

Complete the following steps to view stop payment requests:

1. Hover over the Services menu within SVB Online Banking and click View Stop Payments.
2. Select the Account you want to view stops for from the drop-down.
3. Select the radio button for the Period the stop was initiated on. You can either:
   • Select Last 30 Days if the stop was initiated within the last 30 days.
   • Select Other, and enter a From and To date range.
   
4. Click Submit to view a list of stop requests. You can:
   • Click the column header for Check Number, Check Amount, or Transaction Type to sort results.
   • Select a different Account from the drop-down, Period range, and click Go to view stops for a different account.