Learning Central

Client Services

North America

clientsupport@svb.com
1.800.774.7390 | 408.654.4636
5:00 AM – 5:30 PM PT M-F

United Kingdom

ukclientservice@svb.com
0800.023.1441 | +44.207.367.7881
8:00 AM – 1:30 AM GMT

Bill Pay Classic

1.866.321.6563
4:30 AM PT - 11:00 PM PT M-F

Card Services

Cards Issued in the U.S.

cardservices@svb.com
1.866.553.3481
001.408.654.1039 (international)

Cards Issued in the UK
Support, lost, or stolen

0800.023.1062
+44.0.207.367.7852 (international)

Elite Cards

1.866.940.5920 | 408.654.7720

Lost or Stolen Cards

1.844.274.0771
001.408.654.1039 (international)

FX Trade Desk

North America

1.888.313.4029
IntFXT@svb.com
5:00 AM PT – 4:00 PM PT

United Kingdom

+1.44.0.207.367.7880
ukfxtraders@svb.com
8:00 AM BST – 5:OO PM BST

SVB Asset Management

1.866.719.9117
samoperations@svb.com

SVB Cash Sweep

1.800.774.7390 | 408.654.4636
clientservice@svb.com

More Support Contacts

Errors

The SVB Developer APIs use conventional HTTP response codes to indicate success or failure of an API request.  Error response codes are accompanied by a JSON body with a single error key.

Example error codes:

ERROR CODE SVB API MEANING
200 OK – The request succeeded, yay!
400 Bad Request – Your request was somehow malformed.
401 Unauthorized – Your API key is invalid.
403 Forbidden – You don’t have access to that resource.
404 Not Found – The object you’re requesting doesn’t exist.
500 Internal Server Error – The API server is down. Try again later.

 

Example error message:

{
  "error": "'total_card_amount' must be greater than 0."
}


General Error Messages

These errors could occur throughout the API, across all endpoints. Endpoint-specific errors are documented in each endpoint’s section of the documentation

CODE ERROR MESSAGE DESCRIPTION
404 404 Not Found The URL requested (or the object requested) does not exist.
503 MasterCard is currently unavailable. The MasterCard backend service returned an error, preventing the API from creating, updating or deleting a VCN.