Complaints Information

 

Annual Complaints Information 


  2020 2019
The number of complaints that were dealt with by the Principal Officer of the Canadian branch of Silicon Valley Bank.1 0 0
The average length of time taken by the Principal Officer to deal with the complaints. 0 0
The number of complaints that were resolved by the Principal Officer to the satisfaction of the complainant. 0 0

1The Principal Officer holds the most senior position identified for dealing with complaints in accordance with the Complaint-Handling Process for the Canadian Branch of Silicon Valley Bank.

Complaint-Handling Process 

For a copy of the Complaint-Handling Process for the Canadian Branch of Silicon Valley Bank please click here.

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Silicon Valley Bank, an authorized foreign bank branch under the Bank Act (Canada).

Silicon Valley Bank does not accept deposits from the public in Canada and is not a member institution of the Canada Deposit Insurance Corporation.

Prohibition on Coercive Tied Selling: Coercive tied selling is illegal and is prohibited under section 576.1 of the Bank Act (Canada). Silicon Valley Bank may not coerce or unduly pressure a person to obtain a product or service from Silicon Valley Bank, its affiliates or any other person as a condition for obtaining another product or service from Silicon Valley Bank. We expect all employees at Silicon Valley Bank to comply with the prohibition on coercive tied selling and other requirements of law. If you believe that you have experienced coercive tied selling in any dealings with Silicon Valley Bank, please contact our Canada Chief Risk and Compliance Officer at CanadaCompliance@svb.com or 416-417-7888.

Silicon Valley Bank adheres to the Canadian Bankers Association's Model Code of Conduct for Bank Relations with Small- and Medium-Sized Businesses. 

In compliance with the Bank Act Support Orders and Support Provisions (Banks and Authorized Foreign Banks) Regulations, the following offices have been designated by Silicon Valley Bank Canada, for the service of enforcement notices in respect of the provinces noted below:

Ontario
161 Bay Street, Suite 4410, Toronto, ON M5J 2S1