Complaints Information
Annual Complaints Information
| 2022 | |
| The number of complaints that were dealt with by the Senior Designated Employee1 | None |
| The average length of time taken to deal with these complaints | Not Applicable |
| The number of complaints that were resolved by the Senior Designated Employee to the satisfaction of the complainant | Not Applicable |
| Products and services to which the complaints related | Not Applicable |
| Description of the nature of the complaints | Not Applicable |
1The Senior Designated Employee is the most senior person that deals with complaints in accordance with the Complaint-Handling Process for the Canadian Branch of Silicon Valley Bank.
Complaint-Handling Process
For a copy of the Complaint-Handling Process for the Canadian Branch of Silicon Valley Bank please click here.