Complaints Information

Annual Complaints Information 


  2019
The number of complaints that were dealt with by the Principal Officer of the Canadian branch of Silicon Valley Bank.1 0
The average length of time taken by the Principal Officer to deal with the complaints. 0
The number of complaints that were resolved by the Principal Officer to the satisfaction of the complainant. 0

1The Principal Officer holds the most senior position identified for dealing with complaints in accordance with the Complaint-Handling Process for the Canadian Branch of Silicon Valley Bank.

Complaint-Handling Process 

For a copy of the Complaint-Handling Process for the Canadian Branch of Silicon Valley Bank please click here.

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