Complaints Information
Annual Complaints Information
| 2021 | 2020 | |
| The number of complaints that were dealt with by the Principal Officer of the Canadian branch of Silicon Valley Bank.1 | 0 | 0 |
| The average length of time taken by the Principal Officer to deal with the complaints. | 0 | 0 |
| The number of complaints that were resolved by the Principal Officer to the satisfaction of the complainant. | 0 | 0 |
1The Principal Officer holds the most senior position identified for dealing with complaints in accordance with the Complaint-Handling Process for the Canadian Branch of Silicon Valley Bank.
Complaint-Handling Process
For a copy of the Complaint-Handling Process for the Canadian Branch of Silicon Valley Bank please click here.