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Complaints Information

Annual Complaints Information 


  2019
The number of complaints that were dealt with by the Principal Officer of the Canadian branch of Silicon Valley Bank.1 0
The average length of time taken by the Principal Officer to deal with the complaints. 0
The number of complaints that were resolved by the Principal Officer to the satisfaction of the complainant. 0

1The Principal Officer holds the most senior position identified for dealing with complaints in accordance with the Complaint-Handling Process for the Canadian Branch of Silicon Valley Bank.

Complaint-Handling Process 

For a copy of the Complaint-Handling Process for the Canadian Branch of Silicon Valley Bank please click here.

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Silicon Valley Bank, an authorized foreign bank branch under the Bank Act (Canada).

Silicon Valley Bank does not accept deposits from the public in Canada and is not a member institution of the Canada Deposit Insurance Corporation.

In compliance with the Bank Act Support Orders and Support Provisions (Banks and Authorized Foreign Banks) Regulations, the following offices have been designated by Silicon Valley Bank Canada, for the service of enforcement notices in respect of the provinces noted below:

Ontario
One University Avenue, 3rd Floor, Toronto, ON M5J 2P1

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