Annual Complaints Information
|The number of complaints that were dealt with by the Senior Designated Employee1||None|
|The average length of time taken to deal with these complaints||Not Applicable|
|The number of complaints that were resolved by the Senior Designated Employee to the satisfaction of the complainant||Not Applicable|
|Products and services to which the complaints related||Not Applicable|
|Description of the nature of the complaints||Not Applicable|
1The Senior Designated Employee is the most senior person that deals with complaints in accordance with the Complaint-Handling Process for the Canadian Branch of Silicon Valley Bank.
For a copy of the Complaint-Handling Process for the Canadian Branch of Silicon Valley Bank please click here.