• Protect Yourself from Fraud

     
  • Here are a few steps you can take to implement a layered approach to security, helping to protect yourself from fraud.

    Protect Passwords

    • Put a stringent password protection policy into place. No one from SVB will ask you or your employees for your password. Do not write passwords down or share them with anyone.
    • Always use strong passwords for your accounts. This means selecting passwords that are not common words, and contain a mixture of upper and lower case letters, numbers and symbols.
    • Avoid using publicly available personal data, such as your birth date, your social security number, or family, relative or pet names, to protect you from social engineering attacks. Avoid using information you have made available on social networking sites, such as Facebook or MySpace. Also be cautious when selecting security challenge questions.
    • Use unique passwords for each of your accounts. By doing this, if fraudsters are able to get your e-mail account password, they won't be able to get your online banking password as well.
    • Change your passwords periodically or if you have reason to believe your password may have been compromised.
    • Do not reuse previous passwords.
    • Do not write your user name and password down.
    • Protect your answers to security questions. Select questions and provide answers that are easy for you to remember but difficult for others to guess. Do not write down your security questions or answers or share them with anyone.
    • Use secure websites for transactions and shopping. Shop with merchants you know and trust. Make sure Internet purchases are secured with encryption to protect your account information. Look for “secure transaction” symbols like a lock symbol in the lower right-hand corner of your web browser window, or “https://…” in the address bar of the website. The “s” indicates "secured" and means the web page uses encryption.
    • Always log off from online banking and any website after using your credit or debit card, or other sensitive information. If you cannot log off, quit your browser.
    • Report phishing scams and other types of possible fraud. Report any phishing e-mails you receive to the organization impersonated in the e-mail. If you become aware of a possible fraud situation, please contact your SVB client services officer immediately. The Federal Trade Commission web site has many helpful resources regarding identity theft. In addition to malware, criminals are also registering domain names similar to the victim’s company name and then sending an email purporting to be from the CFO to the accounts payable group requesting a wire transfer.