• Online identity tips and hints

  • Focus on growing your business rather than recovering funds by educating employees on how to avoid online threats like malware, ransomware, email hacking, and man-in-the-browser attacks.

    Password security

    Careful attention to your passwords can save headaches.

    Here are a few ways to protect yourself:

    • Put a stringent password protection policy into place. No one from SVB will ask you or your employees for your password. Do not write passwords down or share them with anyone.
    • Always use strong passwords for your accounts. This means selecting passwords that are not common words and that contain a mixture of uppercase and lowercase letters, numbers and symbols. Avoid using publicly available personal data, such as your birth date; your Social Security number; or family, relative or pet names to protect you from social engineering attacks. Avoid using information you have made available on social networking sites, such as Facebook or Instagram. Also be cautious when selecting security challenge questions.
    • Use unique passwords for each of your accounts. This way, even if fraudsters are able to get your email account password, they won't be able to get your online banking password as well.
    • Change your passwords periodically, or if you believe your password has been compromised. Do not reuse previous passwords, and do not write down your user name and password.
    • Protect your answers to security questions. Select questions and provide answers that are easy for you to remember but difficult for others to guess. Do not write down your security questions or answers or share them with anyone.
    • Institute a password manager and secure digital vault. Protect yourself with a password management service that remembers all your passwords, gives you a master password, encrypts locally and synchronized to any other browser.

    Online security

    Be on the lookout for online traps.

    Here’s what you can do to avoid them:

    • Use secure websites for transactions and shopping. Shop with merchants you know and trust. Make sure Internet purchases are encrypted to protect your account information. Look for “secure transaction” symbols like a lock symbol in the lower right-hand corner of your web browser window, or “https://…” in the address bar of the website. The “s” indicates "secured" and means the web page uses encryption.
    • Always log off from online banking sites, and any other website after using your credit or debit card, or other sensitive information. If you cannot log off, quit your browser.
    • Report phishing scams and other types of possible fraud. Report any phishing emails you receive to the organization impersonated in the email. If you suspect a fraud situation, please contact your SVB Client Services officer immediately. The Federal Trade Commission website has many helpful resources regarding identity theft. In addition to using malware, criminals also register domain names that resemble the victim’s company name and then send email purporting to be from the CFO to the accounts payable group requesting a wire transfer.

    Email security

    Train employees not to communicate sensitive information via email. Fraudsters can use surveillance systems to read your emails and capture your private information.

    Here are some warning signs:

    • Nonsensical greeting: A phish may contain a greeting that doesn’t make sense or may not refer to the customer by name.
    • Typos: This may reflect a deliberate effort to avoid being blocked by email filters.
    • Poor grammar: This may represent another tactic used to bypass email filters.
    • Strange links: Take note when the text of a link has a source code that points to a completely different website when the mouse cursor passes over it. Do not click embedded links or open attachments within email unless you can verify the source. The links may appear to be legitimate, but actually link to sites that can infect your computer with malware. Always type a URL into your web browser instead of clicking on a link.
    • Urgent language: Be suspicious of messages that state an urgent need to communicate with you for your own security or tell you to update your information immediately.