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Shannon Hinkley
Shannon Hinkley
Relationship Advisor
SVB Financial Group
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Shawn Goozman
Shawn Goozman
Head of Advisory Services
Silicon Valley Bank
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Sirma Tzoutzova, CFP®, CIMA®
Sirma Tzoutzova, CFP®, CIMA®
Managing Director
SVB Wealth Advisory Inc.
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Skip Kelly
Skip Kelly
Director
Silicon Valley Bank
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Stacey Arrigo Kelly
Stacey Arrigo Kelly
Senior Relationship Manager
Silicon Valley Bank
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Sun M Choi
Sun M Choi
Corporate Development Associate
SVB Financial Group
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Thomas Gillis
Thomas Gillis
Director, Corporate Finance - Healthcare & Life Science
Silicon Valley Bank
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Tom Gordon
Tom Gordon
Managing Director
Silicon Valley Bank
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Client Services

Online Banking Services/
Help Desk

North America
clientservice@svb.com
1.800.774.7390 | 1.408.654.4636
5:00 a.m. – 5:30 p.m. Pacific Time
(Monday - Friday)

United Kingdom
ukclientservice@svb.com
0800.023.1441 (toll free) | 0207.367.7881
8:00 a.m. – 1:30 a.m GMT

Check Verification

Verify a check issued from
SVB client's account
1.408.654.5570
svbfmo@svb.com

Audit Requests

Audit Confirmation Requests
www.confirmation.com

Bank Cards (24x7)

Cards Issued in North America

Lost or Stolen Cards
1.866.563.1335
001.408.654.1039 International

Card Services
1.866.553.3481
001.408.654.1039 International

Cards Issued in United Kingdom

Lost, stolen, fraud, and general enquiries
0800.023.1450 from within the UK
+44.0.207.367.7899 from overseas

Current Day Information Reporting

See Current-day Information Reporting on SVB Online Banking

• Check print: 8:00 p.m. Pacific Time
• Check to ACH: 7:00 p.m. Pacific Time  for next day check print/ACH
• Virtual card numbers: Real-time processing

Holiday Schedule

SVB Holiday Schedule
– U.S. (Federal) and U.K. (Bank of England) holiday schedule

Incoming Wire Payment Instructions

Obtain Credit Reference

Obtain credit reference for
SVB clients

Fax 1.408.654.6234
CreditRatings@svb.com

SVB Investments

SVB Securities
1.800.303.7371 | 1.408.654.7367
service@svbsecurities.com

SVB Repo
1.800.303.7371 | 1.408.654.7367
cmgrepo@svb.com

SVB Asset Management
1.866.719.9117
sampagroup@svb.com

Transaction Cutoff Times

Find the cutoff times for incoming and outgoing wires, payments, investment and internal transfers, and other activities.