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Ken Wilcox 魏高思
Ken Wilcox 魏高思
Chairman/ 主席
Silicon Valley Bank/ 硅谷银行
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Kristen Durham
Kristen Durham
Global Gateway Director
SVB Financial Group
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Lilly Huang黄莉莉
Lilly Huang黄莉莉
Director, Global Gateway
Silicon Valley Bank
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Mark Sievert
Mark Sievert
Senior Global Treasury Advisor
Silicon Valley Bank
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Michelle Draper
Michelle Draper
Chief Marketing Officer
Silicon Valley Bank
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Mike Yahng 杨大和
Mike Yahng 杨大和
Chief Representative/ 首席代表
Silicon Valley Bank, China / 硅谷银行
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Paul Kao 高葆瑜
Paul Kao 高葆瑜
Silicon Valley Bank
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Phil Cox
Phil Cox
Head of EMEA and India and President of UK Branch
Silicon Valley Bank
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Client Services

Online Banking Services/
Help Desk

North America
clientservice@svb.com
1.800.774.7390 | 1.408.654.4636
5:00 a.m. – 5:30 p.m. Pacific Time
(Monday - Friday)

United Kingdom
ukclientservice@svb.com
0800.023.1441 (toll free) | 0207.367.7881
8:00 a.m. – 1:30 a.m GMT

Check Verification

Verify a check issued from
SVB client's account
1.408.654.5570
svbfmo@svb.com

Audit Requests

Audit Confirmation Requests
www.confirmation.com

Bank Cards (24x7)

Cards Issued in North America

Lost or Stolen Cards
1.866.563.1335
001.408.654.1039 International

Card Services
1.866.553.3481
001.408.654.1039 International

Cards Issued in United Kingdom

Lost, stolen, fraud, and general enquiries
0800.023.1450 from within the UK
+44.0.207.367.7899 from overseas

Current Day Information Reporting

See Current-day Information Reporting on SVB Online Banking

• Check print: 8:00 p.m. Pacific Time
• Check to ACH: 7:00 p.m. Pacific Time  for next day check print/ACH
• Virtual card numbers: Real-time processing

Holiday Schedule

SVB Holiday Schedule
– U.S. (Federal) and U.K. (Bank of England) holiday schedule

Private Bank Help

Email: privatebank@svb.com
U.S. Domestic: 1.866.238.0872
International: 001.650.926.0499

Contact your relationship manager

Wire Transfer Instructions

Obtain Credit Reference

Obtain credit reference for
SVB clients

Fax 1.408.654.6234
CreditRatings@svb.com

SVB Investments

SVB Securities
1.800.303.7371 | 1.408.654.7367
service@svbsecurities.com

SVB Repo
1.800.303.7371 | 1.408.654.7367
cmgrepo@svb.com

SVB Asset Management
1.866.719.9117
sampagroup@svb.com

Transaction Cutoff Times

Find the cutoff times for incoming and outgoing wires, payments, investment and internal transfers, and other activities.