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Christie Branson Ma
Christie Branson Ma
Senior Counsel
SVB Capital / Silicon Valley Bank / SVB Financial Group
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Client Services

Online Banking Services/
Help Desk

North America
clientservice@svb.com
1.800.774.7390 | 1.408.654.4636
5:00 a.m. – 5:30 p.m. Pacific Time
(Monday - Friday)

United Kingdom
ukclientservice@svb.com
0800.023.1441 (toll free within the UK) | +44.0207.367.788 
8:00 a.m. – 1:30 a.m UK time

Check Verification

Verify a check issued from
SVB client's account
1.408.654.5570
svbfmo@svb.com

Audit Requests

Audit Confirmation Requests
www.confirmation.com

Commercial Cards

Cards Issued in North America

Lost or Stolen Cards
1.866.563.1335
001.408.654.1039 International

Card Services
1.866.553.3481
001.408.654.1039 International
cardoperations@svb.com

Cards Issued in United Kingdom

Lost, stolen, fraud, and general enquiries
0800.023.1450 from within the UK
+44.0.207.367.7899 from overseas

Current Day Information Reporting

See Current-day Information Reporting on SVB Online Banking

• Check print: 8:00 p.m. Pacific Time
• Check to ACH: 7:00 p.m. Pacific Time  for next day check print/ACH
• Virtual card numbers: Real-time processing

Holiday Schedule

SVB Holiday Schedule
– U.S. (Federal) and U.K. (Bank of England) holiday schedule

Private Bank Help

Email: privatebank@svb.com
U.S. Domestic: 1.866.238.0872
International: 001.650.926.0499

Contact your relationship manager

Wire Transfer Instructions

Obtain Credit Reference

Obtain credit reference for
SVB clients

Fax 1.408.654.6234
CreditRatings@svb.com

SVB Investments

SVB Securities
1.800.303.7371 | 1.408.654.7367
service@svbsecurities.com

SVB Repo
1.800.303.7371 | 1.408.654.7367
cmgrepo@svb.com

SVB Asset Management
1.866.719.9117
sampagroup@svb.com

Transaction Cutoff Times

Find the cutoff times for incoming and outgoing wires, payments, investment and internal transfers, and other activities.