Who we are
SVB Financial Group provides diversified financial services to emerging, growth, and established technology companies and the life science, cleantech, venture capital, private equity, and premium wine markets. SVB Financial Group's businesses and divisions include Silicon Valley Bank, SVB Capital, SVB Analytics, SVB Private Bank, and other affiliated organizations. SVB Financial Group is headquartered in Santa Clara, California, USA. SVB Financial Group serves clients around the world through 26 domestic offices, as well as international subsidiaries in the UK, Israel, India and China.
What information do we collect from you?
The types of personal information we collect depend on the services you request. You may be a client, prospective client, job seeker, or someone wanting to learn more about SVBFG. The personal information collected could include your name, address, phone number, email address, account balances, transaction histories, assets, and credit history.
Information we collect may be stored or processed on computers located in any country where we do business.
Additionally, we use technologies such as cookies (small files stored by your browser) and web beacons (an object embedded in a web page that allows checking that a user has viewed the page) to help us measure the effectiveness of how visitors use our sites and to keep your transactions secure as you bank online with us. Accepting a cookie in no way provides us access to your computer. The type of information we collect using cookies includes pages visited on our sites, and whether you are a new or a returning visitor.
What do we intend to do with your information?
We use your personal information to provide you with our services and to perform everyday business operations such as processing your transactions, maintaining your account, and, with your consent, marketing our other services to you.
With whom will your information be shared?
Your personal information is shared with our affiliated businesses for the purposes of providing our services to you. In some cases, we may share your information to respond to court orders and legal investigations or report to credit bureaus.
In order to serve you, we may share your personal and anonymous information with other companies, including vendors and contractors. Their use of information is limited to these purposes and is subject to agreements that require them to keep your information confidential. Our vendors provide assurance that they take reasonable steps to safeguard the data they hold on our behalf, although data security cannot be guaranteed.
Your anonymous information, collected using cookies and web beacons, are shared with a third-party analytics company to provide us with information about how visitors use our sites. We use this information to help us learn things such as which pages are most attractive to our visitors, what products are our clients interested in, and what kinds of offers they like to see.
Aside from the situations listed above, we do not share your personal information with non-affiliated third parties without your consent. Additionally, we do not share your personal information with our affiliates for marketing purposes. Should these marketing practices change, we will seek your consent before sharing your personal information and provide a means for you to opt out of receiving marketing information. We will also update our privacy policies and notify you of the change.
You may request to see and make changes to your personal data
You can sign into your SVB Financial Group online account to see and edit personally identifiable information we have stored, such as your name, email, address or phone number. You can also contact us by email at email@example.com to request to see additional personal information we may have collected that pertains to you.
We keep personal data until you delete it
We remove personal information (such as your name, address, email address, or phone number) and other information associated with your account promptly after you cancel your SVBFG online user accounts. Financial transaction histories may be kept longer as warranted by law. We may retain other data indefinitely.
We take steps to protect personal information
We take reasonable steps to secure your personal information against unauthorized access, modification, or disclosure. These steps may include encryption of data from pages where payments are made or other sensitive data is transmitted.
Links to non-SVB Financial Group sites
We are not responsible for information collection practices of non-SVB Financial Group links you click on from our websites. These third parties may have very different privacy policies, and we encourage you to review their practices before providing them with any personally identifiable information.
Special situations may require disclosure of your data
We also may make identifiable and anonymous information available to third parties in these limited circumstances: (1) with your express consent, (2) when we have a good faith belief it is required by law, (3) when we have a good faith belief it is necessary to protect our rights or property, or (4) to any successor in a merger or acquisition. We will attempt to notify you in any such case, to the extent permitted by law.
You may ask privacy questions
If you have any questions or concerns about our privacy policies, please contact us:
Security Office – Data Privacy
3003 Tasman Drive
Santa Clara, CA 95054
Tel: +1 (408) 654-7400
London EC2R 7HF
Tel: +44 (0) 207 367 7800
We update our privacy policIes periodically